Clinical Operations Manager (RN, NP, or PA)

Job Summary

You'll work side by side with our Chief Scientific Officer in our Hudson Yards office, owning the clinical operations that turn a great visit into a seamless care experience: referrals, prior authorizations, imaging coordination, pharmacy navigation, and the hundred edge cases that come up in between. You'll also lead our care coordination team, bringing structure, accountability, and calm to a high-touch practice.

Responsibilities

• Execute and own the clinical follow-through from every visit: specialist referrals, prior authorizations, pharmacy issues, lab and imaging orders, and patient follow-ups.
• Unstick issues when they arise in the healthcare system, particularly in New York.
• Establish the operational infrastructure of a new market: register physicians across hospital and imaging portals, build relationships with specialist offices and imaging centers, and create the referral network our members deserve.
• Manage the care coordination team, setting priorities, resolving escalations, auditing workflows, and developing the team.
• Navigate NYC healthcare systems, prioritizing urgency, routing complexity, and anticipating problems before they occur.
• Document workflows and SOPs as you build them, evolving your role up to broader clinical operations leadership across the practice.

Requirements

• RN required at minimum; NP or PA welcome.
• 5+ years of clinical experience, ideally including ER, urgent care, or high-acuity outpatient settings where independent problem-solving was the norm.
• Hands-on experience with referrals, prior authorizations, imaging coordination, and pharmacy navigation.
• Prior charge, supervisory, or assistant-director experience — you've managed people and chaos before.
• Deep working knowledge of New York City's healthcare landscape — hospital systems (Mount Sinai, Lenox Hill / Northwell, NewYork-Presbyterian / Weill Cornell), imaging centers, and specialist networks.
• Fluency in navigating the healthcare system in this city, knowing who to call when the front door is closed.
• Relentlessly organized and a finisher — nothing falls through the cracks on your watch.
• Independent navigator: ambiguity is a starting point, not a stop sign.
• A true team player who leads with warmth and holds a high bar — for yourself and your team.
• Service mindset suited to a concierge membership practice: poised, discreet, personal.
• Comfortable with technology (EMR, messaging platforms, AI-enabled tools).

Qualifications

• Active New York license in good standing.

Benefits

• Competitive package: $110,000–$150,000 base, and the fulfillment of seeing your work show up in members' lives every single day.

Pay

• $110,000–$150,000, commensurate with credential and experience.

Schedule

• Full-time, in person at Hudson Yards, Monday–Friday.
• Occasional (rare) travel to our San Francisco practice for training and alignment.