NOC Technician

About the role

Maslow Media Group is seeking a NOC Technician to support our client, a global leader in live broadcast and media production services. This role is onsite in Dallas, TX. This role sits at the center of live operations, ensuring mission-critical video, audio, and data signals are monitored, maintained, and delivered flawlessly across broadcast and IP-based workflows. You’ll play a key role in supporting live sports, remote productions (REMI), and large-scale event broadcasts where precision and speed are everything.

Responsibilities

• Real-Time Monitoring & Operations: Monitor live broadcast feeds across video, audio, and IP networks using multiviewers and monitoring systems
• Track signal integrity (latency, packet loss, bitrate, sync) across multiple simultaneous events
• Maintain situational awareness in a 24/7 NOC environment
• Rapidly diagnose and resolve issues such as signal loss, audio dropouts, encoding failures, and network disruptions
• Execute failover and redundancy protocols to ensure uninterrupted broadcast delivery
• Escalate complex issues to engineering teams with clear, actionable detail
• Manage signal paths across fiber, satellite, and IP-based transport workflows
• Route feeds between control rooms, mobile units, broadcast partners, and streaming platforms
• Serve as the central communication hub between field engineers, production teams, and clients
• Provide real-time updates during live events and high-pressure scenarios

Technical Environment

Broadcast & SMPTE Standards:

• Strong working knowledge of Society of Motion Picture and Television Engineers standards
• Experience with frame rates, formats, timecode, and signal synchronization
• Exposure to SMPTE 2110 workflows (IP-based video transport) preferred

Important Note: This is not an I.T. role

Networking & IP Video:

• Understanding of IP networking fundamentals (routing, switching, VLANs, QoS)
• Familiarity with protocols such as SRT, RTP, RTMP, MPEG-TS
• Experience with PTP (Precision Time Protocol) is a plus

Tools & Systems:

• Multiviewers, waveform monitors, vectorscopes
• Network monitoring tools (SNMP, dashboards)
• Encoding/decoding and transmission systems

Qualifications

• 2–5+ years of experience in broadcast operations, NOC, or live production environments
• Experience supporting live television, sports, or event broadcasts
• Strong troubleshooting and critical thinking skills under pressure
• Ability to clearly communicate technical issues to both technical and non-technical stakeholders
• Willingness to work non-traditional hours (nights, weekends, holidays)

Benefits

As a Full-Time employee, in this role the benefits would include but may not be limited to:

• Medical / Dental / Vision Insurance coverage
• Paid Time Out of the Office
• Paid Holidays
• 401K

Pay

Salary: $60k