NOC Support L1

About the role

This position involves monitoring, managing, and troubleshooting daily batch processing operations on large-scale mainframe systems to ensure smooth, timely, and error-free data processing over a 24/7 period.

Responsibilities

• Daily SORT processing and JCL modification
• Running daily and nightly batch jobs
• Job scheduling and submission
• System monitoring, performing health checks, escalating and resolving system errors or abends, and generating performance reports
• 24/7 monitoring, maintaining, and troubleshooting
• Diagnosing and resolving network issues, including hardware, software, and connectivity problems
• Incident response and managing open incidents
• Communicating with other IT teams, vendors, and sometimes customers to resolve issues and escalate problems when needed
• Creating and maintaining documentation for network configurations, troubleshooting procedures, and incident resolutions
• Performing routine maintenance tasks such as backups, updates, and security patching
• Responsible for after-hours and weekends on-call duties

Requirements

• Minimum 2 years of related work experience
• Experience with mainframe operating systems like z/VSE, job control languages, and scheduling tools
• Experience with network monitoring tools, incident management systems, and network security practices
• Strong analytical and communication abilities

Skills

• Strong understanding of network protocols (TCP/IP, DNS, DHCP), network devices (routers, switches, firewalls), and operating systems
• Ability to quickly diagnose and resolve network issues using various tools and techniques
• Effective verbal and written communication skills to collaborate with others and explain technical information
• Ability to prioritize tasks, manage time effectively, and work under pressure in a fast-paced environment

Pay

$45,000–$50,000 a year