Network Support Level 2 NOC

Responsibilities

• Provide front-line technical support and troubleshooting for customer network issues.
• Perform circuit testing, manage SD-WAN routing, and maintain devices within customer networks.
• Monitor ticket queues and escalate unresolved issues to ensure SLA compliance.
• Document all customer interactions accurately using provided ticketing toolsets.
• Mentor less-experienced team members.

Requirements

• Experience: 3 to 5 years working in a Network Operations Center (NOC) environment.
• Clearance: Ability to obtain a Government Confidential Security Clearance.
• Education: Bachelor's degree or equivalent relevant work experience.
• Technical Experience: Proven background in networking technologies (e.g., SDWAN, routing, switching, and wireless) as well as circuit testing.
• Language: Fluency in English (written and verbal).

Qualifications

• Highly organized, detail-oriented, team-centric, and customer-focused with a strong sense of urgency.

Benefits

• 401k Retirement Savings Plan administered by Merrill Lynch
• Commuter Check Pretax Commuter Benefits
• Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO

Pay

Commensurate with experience.

Schedule

Nightly shift.