NOC Operations Manager
Zachary Piper Solutions · Springfield, VA · Today
On-siteManagement$160k–$190k/yrFull-time
About the role
Zachary Piper Solutions is hiring a NOC Operations Manager to lead NOC teams, oversee network monitoring and incident response, develop operational procedures and escalation processes, ensure continuous operational coverage, and drive process improvements across network operations. This is a direct placement role located in Springfield, Virginia.
Responsibilities
- Lead and supervise NOC teams to support monitoring, troubleshooting, and incident response activities.
- Oversee real-time network, system, and application monitoring, ensuring timely escalation and resolution of incidents.
- Develop and maintain NOC procedures, escalation protocols, and operational processes.
- Support network upgrades, system enhancements, and security compliance efforts in coordination with internal teams.
- Mentor NOC personnel and maintain operational reports, incident logs, and technical documentation.
Required Qualifications
- Bachelor’s or Master’s degree in IT, Networking, Computer Science, or a related field (preferred).
- 7+ years of experience in NOC operations, IT infrastructure, network operations, or network management (preferred).
- Proven experience with network monitoring, troubleshooting, and incident management processes.
- Experience with monitoring and observability tools such as Splunk, SolarWinds, or Dynatrace.
- Strong leadership, problem-solving, and decision-making skills.
- Familiarity with ITIL frameworks, network security principles, and cloud infrastructure environments.
- Experience supporting operational efficiency, team leadership, and infrastructure management within a NOC environment.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k)/retirement plan
- Paid time off
- Maternity/paternity leave
Top Secret clearance with SCI eligibility required.