NOC Monitor & Surveillance Specialist I

Responsibilities

• Provide tier 1 support to engineering, field operations, central office operations, customer operations, and switching functions through remote monitoring and surveillance.
• Respond to phone calls - especially trouble calls.
• Analyze and respond to network outages, network alarm events, and engage remotely to reduce/restore service impact.
• Perform proactive network analysis to improve Network Reliability.
• Create/update/complete trouble tickets; update and follow up on outstanding tickets and perform escalation to Lead Specialists for additional assistance.
• Cookout management: Coordination of outage bridges, resources, restoration efforts, and escalations to NOC Lead Specialists, Technical and Vendor Support.
• Document and track events.
• Improve Network Operations awareness and implement corrective actions.
• Implement proactive measures to prevent/minimize repeat occurrences, and follow-through on recommendations through preventive maintenance techniques/routines as directed by Lead Specialists and Technical Support.
• Provide Network Operations Center trouble history and performance reports.
• Network Management Tier 1 Support and administrative growth:
• Create/review documentation including network diagrams, work instructions, and process enhancements for support, provisioning - alarming of network elements and supported services.
• Conduct and attend train the trainer sessions for supported network elements and products.

Qualifications

• Two years of College or Technical School resulting in an Associate's Degree or equivalent.
• Experience: 1 to 3 years in related field.
• No Supervisory Responsibility.

Pay

Salary Range: $60,000 - $84,000