NOC Analyst with API Scripting/JSON experience

About the role

We are seeking two NOC Analysts to join a fast-paced operations team responsible for monitoring critical applications, network infrastructure, and customer-facing technology platforms across a large multi-site retail environment. This role will focus on proactive monitoring, incident identification, troubleshooting, documentation, and escalation management to ensure maximum system availability and operational performance.

Responsibilities

• Maintain application, network, and platform health through dashboards and alerting tools.
• Investigate system performance issues, service disruptions, and operational anomalies.
• Review network status across multiple locations and coordinate with site personnel to assess and resolve issues.
• Monitor customer-facing technology platforms and identify service degradation or outages.
• Analyze alerts, logs, and system performance metrics to diagnose issues and determine root causes.
• Document incidents, findings, corrective actions, and preventative recommendations in detail.
• Track recurring issues and work with senior analysts to develop long-term solutions.
• Escalate critical incidents appropriately and support incident resolution efforts.
• Collaborate with technical teams to implement process improvements and reduce future incidents.

Requirements

• US Citizen, GC Holders or Authorized to Work in the US.
• Prior Network Operations Center (NOC) experience.
• Strong analytical and problem-solving skills.
• Effective collaboration with senior analysts and operational teams.
• Close collaboration with senior analysts and operational teams to identify root causes, document incidents, and implement preventative measures.

Skills

• Experience monitoring multiple applications, systems, and operational dashboards simultaneously.
• Strong troubleshooting and root-cause analysis skills.
• Knowledge of network infrastructure and connectivity concepts.
• Experience reviewing alerts, logs, and system performance metrics.
• Ability to identify operational risks and escalate issues appropriately.
• Strong communication and organizational skills.
• Experience working in a fast-paced production support environment.
• Ability to work onsite and support evening/weekend monitoring schedules.

Benefits

This position requires close collaboration with senior analysts and operational teams to identify root causes, document incidents, and implement preventative measures. Schedule: Monday-Friday, 11:00 AM - 8:00 PM, plus a rotating weekend shift (approximately two weekends per month, one day Saturday or Sunday) from 5:00 PM - 2:00 AM. Overtime eligible.

Pay

$25-35/hr

Schedule

Monday-Friday, 11:00 AM - 8:00 PM, plus a rotating weekend shift (approximately two weekends per month, one day Saturday or Sunday) from 5:00 PM - 2:00 AM. Overtime eligible.

About INSPYR Solutions

INSPYR Solutions is a national expert in delivering flexible technology and talent solutions. We strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities.

Equal Employment Opportunity

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. #IND-TELECOM Information collected and processed through your application with INSPYR Solutions (including any job applications you choose to submit) is subject to INSPYR Solutions’ Privacy Policy and INSPYR Solutions’ AI and Automated Employment Decision Tool Policy: https://www.inspyrsolutions.com/policies/. By submitting an application, you are consenting to being contacted by INSPYR Solutions through phone, email, or text.