NOC Analyst (Remote)

About the role

Be the first line of defense for a platform millions of Veterans depend on! As an NOC Analyst, you will provide 24/7 eyes-on-glass monitoring, service request intake, and initial incident response across mission-critical applications supporting the Department of Veterans Affairs (VA).

Responsibilities

• Maintains round-the-clock monitoring, alert triage, severity classification, and service request intake ensuring Critical and High priority requests are acknowledged within mandated response times.
• Applies correct severity classification (Critical, High, Medium, Low, Other) to all incoming service requests and incidents.
• Initiates coordination calls and notifies VA Leadership for Critical and High severity issues within required timeframes.
• Escalates Critical and High severity issues to on-call SREs and the Monitoring and Incident Manager following documented escalation procedures.
• Supports stakeholder training on service request intake procedures and expectations at least once per Program Increment.

Requirements

• Minimum/General Experience: 3 years of experience in a Network Operations Center (NOC) and 24/7 IT operations environment.
• Minimum Education: Bachelors Degree in information technology or related field; CompTIA A+ or Network+ certification (preferred).

Essential Skills/Qualifications

• Excellent ability to monitor dashboards and alerting tools 24/7, recognizing the urgency of service requests, and taking feasible actions to minimize impact.
• Excellent knowledge of severity classification standards (Critical, High, Medium, Low, Other).
• Excellent ability to apply correct classification to incoming service requests and incidents.
• Above average ability to proactively and timely communicate and coordinate with all authorized entities necessary to limit impacts to Veteran services.
• Above average experience working rotating shifts in a 24/7/365 operations environment supporting mission-critical systems.
• Working knowledge of basic cloud platform concepts, Kubernetes terminology, and AWS service names to triage and route tickets.
• Experience supporting federal government programs and enterprise-scale applications operating in cloud-based or hybrid environments.
• Excellent verbal and written communication skills.

General Physical Requirements

• Sedentary Work - Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Typing, communicating, repetitive motions.
• Close visual acuity to prepare and analyze data, view computer monitors and read. May need to view presentation screens and other visual aids in a virtual setting.
• Inside environmental conditions with protection from outside elements.

Security

• Active Federal Civilian Public Trust clearance.

Compensation & Benefits

• The annual projected pay range for this position is $57,860 - $90,953 with consideration being given to various factors including but not limited to qualifications, experience, job responsibilities, and geographic location.
• Oxley Enterprises, Inc. offers a full array of benefits including:
• Medical, dental, vision and prescription drug coverage for you and your family.
• Life Insurance, short-term disability and long-term disability paid for by the Company.
• Supplemental coverages including Accident, Critical Illness, and Hospital.
• Additional Life insurance coverage for you and your dependents.
• 401k plan with various options to select based on your retirement goals.

About the company

Oxley Enterprises, Inc. is a certified service-disabled veteran-owned (SDVOSB), veteran-owned (VOSB), and woman-owned small business (WOSB) that has 26 years of experience building and delivering quality IT systems and programs. Oxley is ranked in the INC 5000 7 times (2016, 2017, 2018, 2021, 2023, 2024, 2025). Oxley is a 2019 - 2025 Department of Labor HIRE Vets Medallion Award Winner. Oxley is Virginia Values Veterans certified.

EEO Statement

All qualified applicants will receive consideration for employment without regard to any status protected by applicable federal, state, or local law. If you require a reasonable accommodation to apply for a position at Oxley Enterprises, Inc., please send an email to our Human Resources Department at: careers@oxleyenterprises.com with the following information: Subject Line: Accommodation Request Provide a description of your accommodation request Include your contact information: Full name, Email address, Best number to reach you (optional)

EEOC Statement

We participate in the E-Verify program. http://www.dhs.gov/E-Verify