NOC Analyst Tier I

First responder within the 24/7 Global Command Center, responsible for continuous infrastructure monitoring, initial alert triage, and accurate incident documentation. This role ensures rapid identification of network, server, and application issues and adherence to standardized operating procedures (SOPs) for timely escalation.

Responsibilities

• Proactively monitor NOC dashboards, network performance tools, and alerting systems for potential and active service impacts.
• Accurately log all alerts into the ticketing system, classifying incidents by severity, affected component, and urgency.
• Perform basic diagnostic steps as defined in runbooks, including pings, traceroutes, basic device status checks, and confirming service availability.
• Timely and precise escalation of complex or unresolved incidents to NOC Analyst 2 or specialized engineering teams, following established paths.
• Send clear, concise status updates and notifications regarding low-impact events to internal stakeholders.
• Maintain up-to-date shift logs and contribute feedback to improve existing runbooks and knowledge base articles.

Requirements

• Basic understanding of networking concepts (TCP/IP, OSI model, DNS, DHCP).
• Experience with common monitoring tools and ticketing systems.
• Familiarity with basic command-line navigation and service checking in Windows and/or Linux environments.
• Excellent verbal and written communication skills with an emphasis on clarity and professionalism under pressure.
• Meticulous approach to documentation and following sequential procedures.

Qualifications

• Must be eligible for and able to successfully obtain and maintain a U.S. Government Public Trust clearance.
• Minimum of 1 year of professional experience in a NOC, Technical Help Desk, or operational support center environment.
• High School Diploma or GED required.
• CompTIA A+ or CompTIA Network+ certification is highly valued.