NOC Analyst Tier 2

About the role

We are seeking a NOC Analyst Tier 2 to handle advanced network troubleshooting, configuration changes, and vendor escalations for issues beyond Tier 1 resolution scope. This role requires deep hands-on networking skills and the ability to diagnose complex multi-layer faults under pressure.

Responsibilities

• Receive and resolve all Tier 1 escalations for network faults, outages, and degradation
• Perform advanced fault isolation including spanning routing protocols, switching, firewalls, WAN circuits
• Serve as the advanced triage for all incoming customer calls, alerts, emails, and tickets using established playbooks to categorize, prioritize, and route
• Contribute to playbook improvements by recommending updates
• Execute approved configuration changes including routing adjustments, ACL updates, and VLAN changes
• Escalate hardware failures and complex architectural issues to NOC Tier 3
• Manage vendor and carrier escalations for circuit and hardware issues
• Maintain network documentation such as topology diagrams, device inventory, circuit records
• Participate in change management process such as submitting, reviewing, and executing change requests
• Produce shift-end NOC summary report covering all events and open issues
• Maintain the NOC Event log for all events during the shift
• Participate briefings and training sessions

Requirements

• 3+ years of hands-on network operations or engineering experience
• Bachelor's degree in Cyber Security, Information Technology, Computer Science, Information Security, or related field. In lieu of degree, four additional years of experience in a NOC, SOC, IT security, or network engineering role
• One of the following certifications, equivalent or better: Sec+, CCNA
• Strong proficiency in routing protocols such as BGP, OSPF, EIGRP, RIPv2
• Experience with Cisco, Juniper, or equivalent enterprise networking equipment
• Familiarity with firewall administration (Palo Alto, Fortinet, Cisco ASA, or equivalent)
• Ability to work shifts including nights, weekends, and holidays on rotating schedule

Qualifications

• Required Qualifications: Bachelor's degree in Cyber Security, Information Technology, Computer Science, Information Security, or related field. In lieu of degree, four additional years of experience in a NOC, SOC, IT security, or network engineering role
• One of the following certifications, equivalent or better: Sec+, CCNA
• Strong proficiency in routing protocols such as BGP, OSPF, EIGRP, RIPv2
• Experience with Cisco, Juniper, or equivalent enterprise networking equipment
• Familiarity with firewall administration (Palo Alto, Fortinet, Cisco ASA, or equivalent)
• Ability to work shifts including nights, weekends, and holidays on rotating schedule

Preferred Qualifications

• Active Secret clearance preferred but not required
• CCNP certification
• Experience with SD-WAN platforms
• Experience with network automation such as Ansible, Python, or equivalent

Benefits

• 100% employer-paid medical, dental, and vision premiums for employees and dependents
• Flexible Spending Accounts (healthcare, dependent care, and commuter)
• Life insurance, short-term disability and long-term disability
• 401(k) with immediate vesting of company contribution
• Generous PTO policy (15 vacation, 5 sick, 2 personal days, 11 holidays)

Pay

$90k - $140k

Schedule

We support your growth through certification reimbursement, dedicated professional development funding, and company-provided access to online learning platforms

JFL Consulting, LLC is an Equal Opportunity Employer. We do not discriminate against any applicant for employment on any legally recognized basis including, but not limited to: race, religion or creed, color, national origin, sex, age, disability, marital status, sexual orientation, genetic information, veteran status, status with regard to public assistance or any other protected class under federal, state or local statute. It is also the policy of JFL Consulting, LLC to provide reasonable accommodations for qualified individuals with disabilities.