NISSC 3 Systems Support Specialist II

Responsibilities

• Provide onsite and oncall system administration and operational support for multiple mission systems at Cheyenne Mountain.
• Troubleshoot and resolve hardware, software, network, and system performance issues affecting mission operations.
• C Conduct preventive and corrective maintenance, including applying patches, updates, configuration changes, and performance tuning.
• Provide user support and training for system access, basic operations, and issue resolution.
• Collect, maintain, and update operational logs, incident and deficiency reports, and checklists in accordance with program and security standards.
• Perform incident response, including initial triage, escalation, coordination with highertier support, and closure documentation.
• Execute backup and restore operations to ensure data integrity, availability, and continuity of operations.
• Support system administration and basic database support tasks as needed to maintain operational environments.
• Oversee procedural compliance and ensure all records, logs, and reports meet required operational, security, and audit standards.
• Act as a technical resource for performance optimization, data integrity, role continuity, and support to management status reporting.

Qualifications

• Bachelor’s degree in Information Technology, Cybersecurity, Computer Science, Information Systems, Data Science, Software Engineering, or a closely related field, OR Equivalent DoD/Military training in systems administration, network operations, or a related technical discipline.
• 4–6 years of relevant experience in systems or network administration, systems support, or similar technical roles in secure, mission-critical (DoD or similar) environments.
• Expertise in system administration and troubleshooting to support multiple mission systems.
• Strong skills in preventive and corrective maintenance to ensure system availability and operational readiness.
• Experience providing responsive user support and training.
• Proficiency in managing process documentation, operational logs, and incident/deficiency reports.
• Experience supporting incident response, backup/restore, and documentation activities in accordance with established procedures.
• Ability to support performance optimization efforts and oversee compliance with procedural and documentation standards.
• Minimum: Active TS/SCI clearance required to start. Holds a DoD 8140 qualifying certification; one or more of the following (or equivalent) is required/preferred: – Cloud+ – GSEC – Security+ – SSCP

Benefits

• Healthcare benefits
• Paid leave
• Retailment plans
• Insurance programs
• Education and training assistance

Pay

The salary range for this position is USD $82,100.00/Yr. - USD $137,000.00/Yr. Actual compensation will be determined based on several factors permitted by law.

Schedule

Actual hiring and start dates will depend on contract award, organizational needs and other factors.

Notice of Anticipated Employment Opportunities

These positions are being posted in anticipation of future employment opportunities, which may become available beginning around June 2026.

EEO Statement

EEO Race/Sex/Disability Status/Veteran Status