Night/ Weekend Manager

Responsibilities

• Provide direct services to victims including crisis intervention and support services.
• Perform administrative duties, as well as indirect duties including housekeeping, repairs, and cleaning.
• Possess knowledge of local resources for women and children.
• Always protect client confidentiality and the security of the shelter by enforcing house policies and guidelines for health and safety purposes.
• Communicate effectively with residents, staff, volunteers, law enforcement and other agencies in a timely manner.
• Must be able to supervise and assign the work schedule for all NWR workers to ensure all shifts are covered.
• Must be available to work at night, weekends, holidays, and overnight.
• Answer the shelter phone line and crisis line promptly, providing accurate information.
• Adequately document services in Collaborate and daily shift reports; assist residents in completing requests for orders of protection.
• Complete intakes and paperwork within 24 hours of residents entering shelter and follow up with daily goals.
• Assist with processing donations, distribution, storage and inventory.
• Must be able to lift and walk up and down stairs.
• Provide transportation, referrals, court accompaniment, and resources for residents.
• Provide superior communication when interacting with shelter residents utilizing trauma informed care approach.
• Facilitate support groups and life skills groups for the women and activity/support groups for the children.
• Must demonstrate excellent listening skills, steady temperament, and effective problem-solving techniques.
• Complete Pee Dee Coalition Volunteer training within 3 months of employment.
• Adhere to agency confidentiality, policies, procedures, and code of ethics.
• Complete Victim Service Provider training within 1 year of employment.
• Perform miscellaneous duties as assigned and participate in shelter staff meetings as required.
• Must possess supervisory experience and demonstrate strong leadership skills

Requirements

• Associates degree in Human Services or experience in the related field.