Night Time Communications Specialist (Dispatcher)

EMS Unlimited is an exciting, growing, and professional provider of EMS-related services including Wildland & Disaster Response, Special Event Medical, EMS Staffing, EMS Training, and ambulance transport. We seek motivated professionals who value positivity, optimism, teamwork, and continuous improvement. As a Paramedic-owned and operated organization, we understand what you expect from an EMS job and are looking for team members ready to help us achieve excellence.

About the role

The EMS Unlimited Communications Specialist serves as the frontline for customer service, handling inbound and outbound calls to coordinate responses and manage asset deployments. This role requires strong attention to detail, critical thinking, multitasking, and advanced computer skills. You will maintain situational awareness of all company apparatus, manage assignments in an online dispatch platform, and ensure seamless communication with hospitals, transport teams, and field units.

Responsibilities

• Maintain a superior level of customer service via phone, radio, and text.
• Manage and triage multiple requests for service, directing ambulance responses and transports.
• Monitor weather, road conditions, and system compliance for timely unit deployment.
• Input and coordinate data in multiple platforms, including schedules and dispatch systems.
• Answer administrative and non-emergency lines professionally, triaging calls and entering accurate data into the CAD system.
• Interact with field units using proper radio etiquette and customer service skills.
• Monitor radio traffic, pre-alert units, and ensure compliance with response policies.
• Maintain accurate status of field units and manage the System Status Plan.
• Provide critical information to responding crews (e.g., supports, cross streets, call nature).
• Investigate and report time exceptions, update trip progress, and submit daily status reports.
• Train new dispatchers and call takers as directed.
• Demonstrate thorough geographic knowledge of service areas.
• Document crew changes, out-of-service times, and turned-down trips.
• Adapt procedures during equipment or system failures.
• Complete insurance pre-authorization forms accurately when needed.
• Perform other related duties as assigned.

Requirements

• High school diploma or GED.
• Ability to prioritize tasks, work independently, and as part of a team.
• Strong communication skills (written, oral, and interpersonal).
• Fluency in English with correct usage, spelling, grammar, and punctuation.
• Ability to type 35 words per minute.
• General working knowledge of computers and technology systems.
• Thorough geographic knowledge of service areas.
• Ability to pass a drug test and criminal/civil court record check.
• Ability to perform physical requirements of the job with or without reasonable accommodation.

Qualifications

• Background in basic medical terminology preferred.
• Experience with dispatch systems, CAD, and radio communication.
• Strong problem-solving and multitasking skills.
• Discretion and confidentiality in sensitive areas.

Benefits

• Medical, dental, and vision coverage.
• 401K retirement plan with 4% company match.

Pay

$23.00 - $25.00 per hour. Overtime paid as required by law.

Schedule

12-hour night shifts (8:00 PM – 8:00 AM) on a rotating schedule: 3 days one week, 4 days the next.