Night Shift Terminal Manager

About the role

We are looking for a talented and driven Home Delivery Operations Terminal Manager to join us and lead our South Elgin, IL Delivery Operations. You will lead a team of Supervisors, Associates/Specialists, and Driver Partners serving our customers in your delivery area.

Responsibilities

• Assume full responsibility for the safety, customer experience, employee experience, quality, and cost of your Home Delivery Operation Terminal - this is your site, get excited to Be an Owner
• Provide inspirational leadership and guidance to your team of Wayfair Warehouse and Wayfair Transportation employees, inclusive of leaders and frontline staff
• Build a partnership with our Delivery Partners ensuring your operation has the needed outbound capacity and provides an exceptional home delivery customer experience
• Drive results for your building across a comprehensive and balanced set of performance metrics (e.g., Safety, Customer, Employee, Quality, Cost)
• Develop your people by relentlessly focusing on skill development and career pathing
• Collaborate with several core stakeholders and ensure your building has what it needs to be successful (e.g., Safety, Talent Mgt, Talent Acquisition, Transportation, Training, Workforce Planning, Technology, to name a few…)
• Champion change for your team - we are always improving and we move fast

Requirements

• Ownership mentality and motivation to build the best team
• Strong leadership skills and ability to collaborate effectively with cross functional teams
• Proactive identification of opportunities and implementation of solutions; lean/six sigma a plus
• Comfort with delivery routing technologies/strategies and warehouse management systems
• Comfort with raw data sets as well as creating simple but useful templates in google sheets
• BA/BS in management, administration, supply chain, or customer service
• 5+ years working experience in fulfillment, distribution, home delivery or transportation
• Bilingual is a plus