Night Replenishment Manager

Night Replenishment Managers (NRM) are members of the store leadership team and oversee freight handling activities. NRMs supervise the freight unload, pack out, and pack down processes. They communicate priorities, ensure nightly tasks are completed, and freight moves smoothly throughout the store. This position teaches, coaches, and trains associates on The Home Depot policies and procedures, ensuring all associates work safely. NRMs may act as the only available Manager, making business and associate decisions in partnership with appropriate resources following SOPs. They provide input to the Store Manager and Assistant Store Managers on associate performance through ongoing performance management and talent planning discussions and participate in the selection process as needed.

Responsibilities

• People (25%)
  • Provide in-the-moment coaching based on observations and behavior.
  • Partner with Night Operations ASMs regarding formal performance conversations and discipline.
  • Recognize associates for demonstrating expectations using tools like BRAVO/Homer.
  • Conduct quality walks of recently completed tasks and off-shelf merchandising locations.
  • Ensure associates complete training requirements for their positions.
  • Provide input to Night Operations ASM on associate performance and participate in talent planning.
  • Assist with associate interviews and hiring processes.
  • Approve and address missed punches, variances, schedule changes, and call-outs.
  • Communicate and ensure adherence to store standards and Company policies.
• Replenishment (25%)
  • Partner with Night Operations ASM to drive efficiencies and overnight productivity.
  • Direct supervision of Consistent Unload, Directed Packout, and Purge Pack down processes.
  • Execute quality walks to ensure correct completion of the Packout process.
  • Ensure timely and efficient unloading of all trucks and trailers.
  • Ensure all freight is packed out or placed in overhead quickly and efficiently.
  • Ensure the store is Grand Opening ready at the end of the shift, including trash cleanup.
  • Prioritize and communicate messages and tasks to all associates and leaders.
• Safety (25%)
  • Ensure associates follow all safety and hazmat procedures and Safety Matters guidelines.
  • Complete specified safety training and follow prevention policies.
  • Use and guide associates on proper PPE (Personal Protective Equipment) and lifting techniques.
  • Obey safe distances around Lift Equipment and educate associates on correct policies.
  • Adhere to work rules in Standard Operating Procedures and inform associates.
  • Immediately correct unsafe conditions and assist customers shopping unsafely.
  • Ensure aisles and flooring surfaces are safe.
  • Ensure associates complete all store checklists on time.
  • Recognize associates for safe behavior.
• Shared Manager On Duty (25%)
  • Perform closing and MOD tasks, including whole-store focus responsibilities.
  • Conduct hand-off walks with the prior MOD to identify focus areas or follow-ups.
  • Validate daily store priorities with ASMs and SMs.
  • Ensure associates complete all store checklists on time.
  • Verify equipment and machines are functioning properly.
  • Review current and upcoming events/ads to determine required actions.

Requirements

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Qualifications

• Knowledge, skills, and abilities typically acquired through the completion of a high school diploma and/or GED.
• Minimum of 1 year of work experience.

Physical Requirements

• Requires intermittent periods of continuous physical exertion, such as walking, standing, stooping, climbing, and lifting material or equipment (some heavy or awkward).

Working Conditions

• Located in a comfortable indoor area; unpleasant conditions are infrequent and not objectionable.

This position typically reports to the Store Manager and has no direct reports.