Night Replenishment Manager

Req188714

About the role

Night Replenishment Managers (NRM) are members of the store leadership team and oversee freight handling activities. NRMs supervise the freight unload, pack out, and pack down processes. They communicate priorities, ensure nightly tasks are completed, and freight is moving smoothly throughout the store. This position teaches, coaches, and trains associates on The Home Depot policies and procedures and ensures all associates work safely. At times, NRMs may be the only Manager available and will make business and associate decisions in partnership with appropriate resources following SOPs. NRMs provide input to the Store Manager and Assistant Store Managers on associate performance through ongoing performance management and talent planning discussions. Although the NRM does not have direct reports, they participate in the selection process as needed.

Responsibilities

• People (25%)
  • Provide in-the-moment coaching based on observations and behavior.
  • Partner with Night Operations ASMs regarding formal performance conversations and discipline.
  • Recognize associates for demonstrating expectations using recognition tools (BRAVO / Homer).
  • Conduct quality walks of recently completed tasks and off-shelf merchandising locations.
  • Ensure associates complete training requirements for their positions.
  • Provide input to Night Operations ASM on associate performance and participate in talent planning.
  • Assist Store Manager and Night Operations ASM with associate interviews and hiring.
  • Approve and address missed punches, variances, schedule changes, and receive "call outs."
  • Communicate and ensure associates adhere to store standards and Company policies.
• Replenishment (25%)
  • Partner with Night Operations ASM to drive efficiencies and overnight productivity.
  • Direct supervision of Consistent Unload, Directed Packout, and Purge Pack down processes.
  • Execute Quality Walks to ensure correct completion of the Packout process.
  • Ensure all trucks and trailers are received and unloaded timely and efficiently.
  • Ensure all freight is packed out or placed in overhead quickly and efficiently.
  • Ensure trash is cleaned up and the store is Grand Opening ready at the end of the shift.
  • Prioritize and communicate messages and tasks to all associates and leaders in store.
• Safety (25%)
  • Ensure associates follow all safety and hazmat procedures and Safety Matters guidelines.
  • Complete specified safety training courses and follow prevention policies.
  • Use proper PPE (Personal Protective Equipment) and guide associates on proper use.
  • Utilize proper lifting techniques and educate associates on these practices.
  • Obey safe distances around Lift Equipment and guide associates on correct policies.
  • Adhere to work rules identified in Standard Operating Procedures.
  • Immediately correct unsafe conditions and assist customers shopping unsafely.
  • Ensure aisles and flooring surfaces are safe.
  • Ensure associates complete all store checklists in accordance with timing expectations.
  • Recognize store associates for safe behavior.
• Shared Manager On Duty (25%)
  • Perform Closing and MOD tasking as well as other whole store focus responsibilities.
  • Conduct hand-off walk with the prior MOD before their shift ends; identify areas for focus or follow-up.
  • Validate daily store priorities with ASMs and SMs.
  • Ensure all equipment and machines are functioning properly.
  • Review current and upcoming events and ads to determine required actions.

Requirements

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• Knowledge, skills, and abilities typically acquired through the completion of a high school diploma and/or GED.
• Minimum of 1 year of work experience.

Physical Requirements

Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, and lifting material or equipment, some of which may be heavy or awkward.

Working Conditions

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Competencies

• Action Oriented
• Directs Work
• Builds Effective Teams
• Drives Engagement