Night Receptionist

Essential Duties And Responsibilities

• Absorb general receptionist responsibility for the Outpatient Clinic between 2:00 p.m. and 7:00 p.m., Monday through Friday (working hours are from 11:00 a.m. to 7:00 p.m.).
• Inform therapists when their patients arrive for scheduled appointments.
• Maintain waiting room order ensuring patients with appointments are admitted if the entrance door is locked.
• Assume responsibility for general office communication and the relaying of telephone and other messages to specific staff members.
• File, pull, and maintain records, list groups, and set up rooms for group meetings.
• Enter client and billing information into an Excel spreadsheet for reporting purposes.
• Provide additional receptionist coverage at the Harbor Light Residential desk as needed.
• Perform other duties as assigned.

  Other Duties

  This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

  Minimum Knowledge, Skills, And Abilities

  • Education: High School Diploma or GED.
  • Experience: At least one year receptionist or social service experience preferred.

  Position Limitations

  • This individual will only commit Army resources that have been allocated or approved.
  • This individual will keep the Office Coordinator informed on all critical issues relating to their area of responsibility.
  • This individual will adhere to all Army policies and procedures in carrying out the responsibilities of this position.

  Physical Demands/Work Environment

  • Required to do light physical work.
  • To successfully perform the essential functions of this position, the employee is regularly required to use standard office equipment and a PC.
  • Must be able to walk up two flights of stairs and lift up to 25lbs.
  • The work environment for this position includes an office environment with a low noise level.
  • Must be able to work with clients that have poor social skills, suffer from mental illness, and have substance abuse problems.

  Competencies

  • Ability to handle people with courtesy and patience.
  • Good communication and interpersonal skills.
  • Able to work as a team member and well with others.
  • Demonstrated ability to use initiative and be a self-starter.
  • A positive attitude and the ability to be flexible in light of changing job situations/priorities.
  • At least one year of sobriety required.
  • Supportive of the mission of The Salvation Army.

  Reporting Relationships

  • This position reports to the Billing/Office Manager.
  • In contacts related to this position’s duties, this individual acts as a representative of the Army and its mission.

  Performance Measures

  • This individual will be evaluated on how effectively the outcomes of this position are achieved, as well as the timeliness, accuracy and completeness of accomplishing assigned goals.