Night Operations Department Supervisor

Responsibilities

• Team Leadership: Assigns team members to activities, ensuring staff coverage meets customer demands and redeploying when necessary to support needs throughout the department; may participate in interviews and provide input into selection decisions for new associates in assigned area; connects with the team on a daily basis to understand any challenges they are facing, elevating issues when necessary; provides open and timely feedback and performance coaching to members of team, redirecting any problematic or ineffective behavior when necessary; partners with ASM when formal disciplinary action is needed; encourages team to share ideas and best practices for delivering outstanding customer service and accomplishing important support activities; empowers others to make decisions while providing guidance when necessary; provides recognition for accomplishing goals and demonstrating effective behaviors; fosters an environment of associate growth and development, ensuring associates are confident and competent to perform their job through coaching and regular performance feedback; identifies any associate relations concerns and takes the appropriate action as needed, including elevating concerns to senior management or HR.
• Operational Excellence: Empowers and coaches team to follow proper processes and achieve operational efficiencies to present department areas that are prepared and conducive to SMART customer service and sales; monitors and drives team to achievement of key operational performance metrics; identifies any barriers to operational processes or the customer experience and communicates those barriers and implements solutions in a timely manner; responds quickly and effectively to unexpected events (e.g. callouts/no-shows, unscheduled deliveries) by reprioritizing tasks; monitors the use of store power equipment, ensuring that it operated safely at all times and addressing any violations with associates; maintains a focus on safety, security and shrink prevention by ensuring doors and gates are secured and monitored, signs of shoplifting and theft are reported appropriately, and that steps are taken on a daily basis to maintain inventory and shrink budget integrity; conducts daily safety reviews, noting hazards, keeping store areas clean and organized, and monitoring for potential theft or security risks.
• Continuous Operational Improvement: Recommends operational strategies to reduce unproductive time, waste or product loss