Night Operations Department Supervisor

About the role

Lowe’s Department Supervisors lead teams in either front-end or back-end/night operations, ensuring operational excellence, customer service, and team development. This role also includes Manager-on-Duty (MOD) responsibilities, providing full leadership over the store during assigned shifts.

Responsibilities

Team Leadership

• Assigns team members to activities, ensuring staff coverage meets customer demands and redeploying as needed.
• Participates in interviews and provides input into selection decisions for new associates.
• Connects with the team daily to understand challenges and elevates issues when necessary.
• Provides open and timely feedback and performance coaching; partners with ASM for formal disciplinary action when needed.
• Encourages team sharing of ideas and best practices for outstanding customer service.
• Empowers team members to make decisions while providing guidance.
• Recognizes accomplishments and effective behaviors.
• Fosters associate growth and development through coaching and regular performance feedback.
• Identifies and addresses associate relations concerns, escalating to senior management or HR as needed.

Operational Excellence

• Coaches team to follow proper processes and achieve operational efficiencies.
• Monitors and drives achievement of key operational performance metrics.
• Identifies barriers to operational processes or customer experience and implements solutions.
• Responds quickly to unexpected events (e.g., callouts, unscheduled deliveries) by reprioritizing tasks.
• Ensures safe operation of store power equipment and addresses violations.
• Maintains focus on safety, security, and shrink prevention (e.g., securing doors, reporting theft, managing inventory).
• Conducts daily safety reviews, noting hazards and maintaining clean, organized store areas.

Continuous Operational Improvement

• Recommends strategies to reduce unproductive time, waste, or product loss.
• Analyzes operational activities to minimize customer impact.

Self Leadership

• Seeks performance feedback and pursues self-development opportunities.
• Builds collaborative relationships with cross-functional partners.
• Adapts quickly to work challenges and organizational change.

Front-End Department Supervisor

• Oversees front-end operations (e.g., checkouts, returns, overrides, till audits, PUIS Desk, product staging).
• Drives excellent customer service by ensuring team greets customers, answers inquiries, and addresses concerns.
• Allocates headcount across check-out and administrative areas (e.g., Garden, Pro, Front registers, Customer Service, Returns, PUIS Desk, Money Room).
• Researches shortages/overages, deposits cash, and handles register pulls/loans.
• Monitors and supports Customer Service desk activity.
• Performs payroll closeout process.

Back-End and Night Operations Department Supervisor

• Oversees back-end operations (e.g., receiving, stocking, freight flow, area recovery, delivery staging).
• Ensures back-end operations do not disrupt the customer experience (e.g., clear floors, stocked shelves).
• Drives efficient product disbursement from receiving to sales departments.
• Ensures products are stocked and fronted according to planograms, moving top stock as needed.
• Supports an efficient and safe delivery process (e.g., pick and stage product for delivery).
• During overnight shifts, serves as the only key-carrying manager in the building.

Manager-on-Duty (MOD)

• Provides full leadership over the store, driving engagement, customer service, and operational efficiency.
• Walks the store to observe customer/associate interactions and provides in-the-moment coaching.
• Ensures associates are prepared to deliver quality sales and service.
• Staffs Specialty and Pro areas appropriately for customer traffic and sales.
• Shifts associates to high-traffic areas or department hotspots as needed.
• Manages associate response to call buttons.
• Validates aisles remain clean, safe, and free of clutter.
• Hands off shift observations in-person to the next MOD.
• Funnels non-MOD activities (e.g., customer complaints, management approvals) to appropriate leaders.

Requirements

Qualifications

• High school diploma or GED (or equivalent years of experience).
• 5 years of experience in a retail environment.
• Experience providing direction or supervision to teams (with or without direct reports).
• Experience supporting or participating in training, mentoring, and developing associates.
• Experience working cross-functionally.
• Proficiency in Microsoft Office Suite.
• Ability to obtain sales-related licensure or registration as required by law.

Preferred Qualifications

• Experience supporting front-end or back-end operations in retail.
• Customer service experience.
• Leadership experience with direct report responsibility.
• Experience in the home improvement retail sector.
• Experience in a fast-paced, dynamic retail environment.
• Experience in a key-carrying role with manager-on-duty responsibilities.
• Experience using store computer systems (e.g., Project Tool, Genesis, Sterling, M2O, Thin Client).

Pay

$21.75 - $23.50 per hour. Starting rate may vary based on factors including location, education, training, and experience.

Benefits

For information regarding benefit programs and eligibility, visit Lowe’s benefits page.