Night Manager, Hilton Tampa Airport Westshore

About the role

A key member of the property leadership team, the Evening Hotel Manager is accountable for the hotel's operations, reporting to the General Manager and Front Office Manager. You will maintain the highest level of ethical leadership to lead guest teams in delivering exceptional customer service.

Responsibilities

• Assist with the overall performance of the property's front desk department, including guest satisfaction and brand quality assurance.
• Supervise daily operations and front desk staff, including shift closings and daily reports.
• Train all front desk staff on brand and company standards to maximize service culture.
• Assist with sales and the Daily Sell Strategy.
• Implement front office programs to enhance guest experience and leisure enjoyment.
• Maintain compliance and stay up-to-date on new brand and company initiatives.
• Inspect and ensure safety and security standards are maintained.
• Support guest experience and satisfaction, ensuring problem resolution.
• Conduct daily reviews of guaranteed no-show billing, guest ledger, and accounts receivables.
• Perform payment processing.
• Oversee the Pantry (fully stocked) and notify the F&B Director as needed.
• Assist Housekeeping with inspecting guest rooms and public areas if required.

Benefits

• Competitive compensation and benefits.
• Supportive work environment.
• Numerous opportunities for professional development and advancement.