Night Manager

About Us

Dalata Hotel Group brings the heart of hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany, and the Netherlands, and we’ll keep expanding this further, focusing on key UK cities, Dublin, and Continental Europe.

Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers.

Responsibilities

• Ensure the smooth and efficient operation of the hotel at night and maintain the highest level of customer service.
• Handle guest relations.
• Oversee overall health & safety at night, including fire walks, security checks, and any other relevant health & safety duties (e.g., first aid).
• Perform front office duties, including running the night audit report and managing guest check-ins and check-outs.
• Manage the team of Night Porters and their nightly tasks.
• Provide Food & Beverage service at night.
• Lead the team to achieve goals with mystery audits, customer comment index, quality evaluations, and hotel standards.
• Lead and develop the Night team, preparing them for the next step in their career.
• Contribute to the strategic running of the hotel.

Requirements

• 1–2 years in a similar night or reception role.
• Excellent knowledge of the hotel business.
• Previous hospitality experience is essential.
• Good computer skills and knowledge of Opera PMS.
• Knowledge and experience of using the Brilliant electronic front office system.
• Excellent skills in people leadership and development.
• Strong organisational skills and the ability to oversee and delegate work to others.
• A warm, friendly, and approachable personality when dealing with fellow staff and guests.
• The ability to work on your own initiative, as well as being capable of working as part of a team.

Benefits

• Free employee meals on duty.
• 50% off Food & Beverage in all properties.
• €/£60 employee rate on rooms for all Dalata-owned hotels.
• 30% off rate for your Friends & Family.
• Extra annual leave day for every year worked (up to a maximum of 5 days).
• Employee Assistance Programme.
• Cycle to Work Scheme/Transport Schemes.
• Pension access (ask your HR Manager for local pension information).
• Development opportunities through our Dalata Academy to support your career journey.
• Staff appreciation initiatives, fun team-building activities, and regular charity events.

Development

Benefit from Dalata Academy programmes, courses, and learning tools that equip you with essential skills and knowledge while also providing exposure to senior team members who can mentor you. We are committed to promoting from within, so your dedication can lead to exciting internal opportunities.