Night Manager
City Wide Facility Solutions · Jacksonville, FL · 4 days ago
On-siteManagementFull-time
About the role
Provide support and supervision over multiple locations while partnering with service providers to deliver exemplary customer service to our clients.
Responsibilities
- Visits and inspects all buildings on a rotating basis to ensure cleaning meets City Wide standards
- Communicates policies and procedures to in-house employees and Independent Contractors (IC)
- Conducts proper safety training for in-house employees and ICs
- Trains in-house employees on proper cleaning techniques
- Partners with ICs to train on City Wide cleaning techniques
- Acts as a liaison between independent contractor and Field Service Manager (FSM)
- Adheres to the Client Complaint Policy (physically verify when possible)
- Reports details of nightly inspections to FSM
- Verifies all building checklists are being followed
- Sends nightly report to FSM recapping areas of opportunity, employee issues, etc.
- Maintains location key box
- Supports new starts
- Partners with independent contractor crews and conducts random building inspections
- Communicates any building maintenance issues to FSM
- Identifies NBJS (non-basic janitorial services) opportunities and reports them to FSM
- Remains current with online training
- Travel required
- Uses timekeeping system to record hours
- Reports any work-related injuries
Requirements
- High School Diploma or equivalent
- Minimum 6 months of prior management experience
Skills
- Preferred computer proficiencies: Microsoft Office (Word, Excel, and Outlook), Email, and Internet
- Professionalism
- Sense of urgency
- Task completion on assigned projects or job functions
- Effective communication