Night Floor Manager

About the role

Supervises Stockers and Hi-Lo Drivers during second and third shifts.

Responsibilities

• Supervises, trains, and evaluates Stockers and Hi-Lo Drivers.
• Ensures friendly, efficient, and professional customer service.
• Ensures compliance with established sales and security policies and procedures.
• Investigates and resolves customer complaints in a timely and professional manner.
• Assists customers with product location and detailed information when needed.
• Plans and prepares work schedules to include lunch and vacation.
• Ensures shipments are unloaded and stocked timely and accurately.
• Performs other work-related duties as required and assigned.

Requirements

• Background in P&L, inventory control, merchandising, hiring and training staff, front end, cash control, payroll, security, and loss prevention.
• Effective leadership and communication skills.
• High level of interpersonal skills to handle sensitive situations.
• Commitment to company values and strong customer orientation.

Work Environment

For the most part, the ambient temperature will be room temperature. Due to proximity of the work area to exit doors and receiving docks, room temperature may change according to the season and the level of activity at the store.