Night Crew Lead

We’re looking for a Night Crew Lead who maintains standards in the sales area, stocks shelves, and builds guest loyalty through exemplary customer service. This role ensures our store is ready for the morning and day ahead.

About the role

To thrive in this position, you should be a team player who knows success comes from setting others up for success. You’re eager to support an amazing team, grow your career in leadership, and inspire those around you.

Responsibilities

• Maintain safety as the top priority for Team Members, guests, and products.
• Cultivate a foodie culture by sharing excitement and passion for food with Team Members and guests.
• Perform all functions of a Team Leader in their absence, when necessary and appropriate.
• Direct Team Members using work lists and perform all duties required of an Overnight Team Member, including training and evaluating new and current Team Members.
• Work a flexible schedule, including nights, weekends, and holidays as needed by the business.
• Prepare products for stocking by opening cases, loading them onto flats, and pricing when necessary.
• Write department orders, monitor ordering, and supervise stocking and receiving using automated ordering systems.
• Track and reduce out-of-stocks and participate in physical inventories.
• Utilize tools to reduce and eliminate shrink.
• Provide guest service that exceeds expectations for both internal and external guests.
• Understand Guest Service Initiatives and Measurement tools (e.g., Voice of Guest, Mystery Shoppers).
• Respond to guest inquiries, special orders, and product requests; address customer care calls when appropriate.
• Provide coaching and feedback to Team Members not meeting guest service standards.
• Build the store’s product assortment by cultivating relationships with guests, vendors, and suppliers.
• Follow company sampling requirements, suggestive selling, and Day of the Week Merchandising initiatives.
• Maintain a safe and clean environment, exceeding health and OSHA requirements.
• Comply with and perform self-assessments to maintain standards and pass all steritech, internal, and external audits.
• Complete incident prevention checklists as required.
• Follow work designs and methods, updating as needed per 6s requirements.
• Prepare, maintain, and track records concerning inventories and work processes to calculate monthly gross profits.
• Use and navigate company applications such as GE Central, RTM system, and email.
• Attend and conduct daily team huddles as directed by the Team Leader.
• Understand and adhere to all relevant local, state, and federal laws/guidelines and company policies.
• Report any incidents in violation of guidelines or policies.
• Respond to all emergency situations and know the help chain.

Requirements

• 6 months to 1 year of experience; desire to become a Non-union Team Leader.
• High school diploma or equivalent (desired).
• CPR certification or licensing (required).
• Ability to lift up to 50 pounds.
• At least 18 years of age.

About Us

At Giant Eagle, we believe in nourishing life’s moments, big and small, because they matter. We strive to lead the way in quality, service, and everyday value. Most importantly, the compassion, care, and respect our Team Members show to each other and in our communities is what truly sets us apart. Here, you’ll find a place to win, grow, and be better together.