Night Crew Lead

Job Responsibilities

• Maintain safety as the top priority in all aspects of our work, for our Team Members, guests, and products.
• Cultivate a foodie culture by sharing excitement and passion for food with Team Members and guests.
• Perform all functions of a Team Leader in his/her absence, when necessary and where appropriate.
• Direct Team Members by using work lists as well as understanding and performing all duties required of an Overnight Team Member.
• This includes directing, overseeing and evaluating all training of new and current Team Members.
• Must be able to work a flexible schedule and be scheduled according to needs of business including but not limited to necessary required amount of nights, weekends and holidays.

Job Responsibilities

• Prepare products to be stocked by taking cases of pallets, cutting them open and loading them onto a flat and pricing, if necessary.
• Be able to write department orders, monitor ordering, and supervise stocking and receiving with latest tools and technology/automated ordering systems.
• Track and reduce out of stocks and participate in taking of physical inventories.
• Utilize all available tools to help reduce and eliminate shrink.

Job Responsibilities

• Provide guest service that exceeds expectations for both internal and external guests.
• Understand all Guest Service Initiatives and Measurement tools (i.e. Voice of Guest, Mystery Shoppers).
• Respond to guest calls regarding product inquiries, special orders and product requests.
• Address customer care calls when appropriate.
• Provide coaching and feedback to Team Members not meeting guest service standards.

Qualifications

• Experience Required: 6 months to 1 year
• Desire to become a Non-union Team Leader
• Education Desired: High school diploma or equivalent
• Certification or Licensing Required: CPRL
• Lifting Requirement: Up to 50 pounds
• Age Requirement: At least 18 years of age

About Us

At Giant Eagle, we believe in nourishing life’s moments, big and small, because they matter. We strive to lead the way in quality, service, and everyday value. Most importantly, the compassion, care, and respect our Team Members show to each other and in our communities is what truly sets us apart. Here, you’ll find a place to win, grow, and be better together. If you want to make a real impact, belong to a supportive community, and build a meaningful career, we invite you to grow your future with us — because you matter.