Night Auditor/ Welcome Desk Agent

Job Summary

The Dual Rate Welcome Desk Agent / Night Auditor accommodates hotel guests by registering and assigning rooms, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests’ accounts, presenting statements to and collecting payments from departing guests, making and confirming reservations, answering PBX calls and connecting callers to the appropriate extension. When working the overnight shift, they will be scheduled as Night Auditor.

Essential Duties And Responsibilities

• Greets, registers, and assigns rooms to hotel guests.
• Verifies guest identification and establishes how the guest will pay for the accommodations.
• Issues room keys and relays instructions to guests.
• Keeps records of room availability and guests’ accounts on computer.
• Credits bills and collects payments.
• Makes and confirms reservations.
• Uses player CMP system to make marketing offers.
• Answers PBX calls and routes calls to proper extension.
• Answers inquiries pertaining to hotel services, shopping, dining, entertainment and any other activity connected with the hotel, casino or entertainment complex.
• Advises housekeeping staff when rooms have been vacated and are ready for cleaning.
• Collaborates with player services and housekeeping on amenities and room assignments of hosted guests.
• Contacts housekeeping or maintenance staff when guests report problems.
• Performs simple bookkeeping activities, such as balancing cash accounts.
• Initiates the automated process to post room and tax to the guest folio / bill.
• Performs all duties of the Welcome Desk Agent and initiates the automated process to post room and tax to the guest folio / bill.

Required Skills And Abilities

• Ability to maintain high levels of confidentiality and integrity.
• Maintain interpersonal working relationships among all Team Members and the public.
• Excellent verbal and written communication skills.
• Willingness to assume overall responsibility relative to the performance of the position.
• Detail oriented, have a professional attitude, strong organizational and time management skills, and be customer-focused.
• Available to work when needed, including weekends, holidays, and nights.

Education And Experience

• High School Diploma or equivalent required.
• Knowledge of principles and processes for providing customer service.
• Ability to perform basic mathematics.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Ability to interpret a variety of instructions in written, oral, diagram or schedule form.
• Candidate must be experienced in Microsoft Office.

Physical Requirements & Working Conditions

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
• The employee may also be required to lift, push, and pull up to 50lbs independently or more than 50lbs with assistance.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment can be moderate to loud at times.

Company Benefits

• 401k Plan with company match
• Employee Stock Purchase Plan (15% discount)
• Health, Dental, & Vision Insurance
• Flexible Spending Account
• Health Savings Account
• Company Paid Short-Term and Long-Term Disability Plans
• Company Paid Basic-Term Life Insurance
• Paid Time Off
• Tuition Reimbursement ($5,200 per year for undergrad and graduate course work)
• A Variety of Team Member Discounts including: Ford Affiliate Program, Verizon, AT&T, Tickets, AtWork, Skechers, Sherwin Williams, Meal Discounts, Fun Team Member Events, Company-Sponsored Volunteer Opportunities, Team Member Recognition Program
• Advancement opportunities and the chance for further professional development