Night Auditor |TownePlace Suites Minneapolis

Responsibilities

• Performs the manager-on-duty role during 3rd shift.
• Anticipates and responds to guests in a friendly and positive manner.
• Provides the highest level of service.
• Processes check-ins and check-outs, verifies billing, creates reservations, and processes special requests.
• Affords assistance to guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
• Works independently or in a team in meeting guests needs, and actively contributes to the efforts of other departments when necessary.
• Understands and follows CSM guest service recovery program.
• Accurately balances all revenue sources and completes daily financial reports.
• Processes no-show reservations, prepares financial reports for managerial review, and closes the financial day for the hotel.
• Follows proper selling techniques and ensures strategies are utilized to maximize room revenues.
• Maintains room availability, follows restrictions, and adheres to booking policies and procedures.
• Upsells rooms and amenities using CSM procedures when handling cash and processing financial transactions.
• Produces required volume of work by planning, organizing, and prioritizing work duties.
• Works on assigned additional projects, stocks supplies, and assists other overnight staff as needed.
• Adheres to CSM general work rules and department procedures.
• Attends all required department and hotel meetings.
• Maintains a clean and safe work area in compliance with CSM, brand, local, state, and federal regulations.
• Follows all CSM procedures for guest/associate incidents.

Qualifications

• High school diploma or GED required.

Skills

• Sound judgment in making independent decisions.
• Ensuring security protocols are being followed.
• Knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
• Ability to work independently or in a team in meeting guests needs.
• Understanding and following CSM guest service recovery program.
• Accuracy in balancing all revenue sources and completing daily financial reports.
• Proper use of all equipment and adherence to cost controls to reduce expenses and waste.
• Effective communication and interpersonal skills.
• Knowledge of hotel emergency procedures.