Night Auditor- The Little Nell - Winter

About the role

The Night Auditor plays a crucial role in balancing daily financial transactions, verifying guest accounts, and ensuring accurate reporting for hotel operations. This position combines overnight front desk responsibilities with accounting duties, providing guest assistance while reconciling revenue, processing payments, and preparing financial reports for management.

Responsibilities

• Act as Front Desk Receptionist, Concierge and PBX Operator during this shift
• Aid with guest requests and any guest concerns or issues
• Run night audit daily, processing payments and following up on wakeup calls
• Roll all expected arrivals and no-shows to the next day
• Post overnight parking charges
• Perform check-in and check-out duties
• Compile and distribute house reports, including arrivals, departures, and in-house reports
• Sort and file daily receipts for all restaurant outlets
• Make management aware of guest’s comments and complaints
• Answer incoming internal and external phone calls, as well as additional PBX (phone operator) duties as needed
• Perform other duties as assigned

Qualifications

• Must be at least 18 years of age
• High School Diploma or high school equivalent preferred
• 1 year of customer/guest experience preferred
• Basic industry terminology knowledge
• Familiarity with hotel fire and safety procedures
• Knowledge of company policies and procedures
• Strong problem-solving and critical-thinking skills
• Active listening and interpersonal skills
• Ability to act professionally in a fast-paced environment
• Ability to understand written and verbal English
• Ability to work independently with minimal supervision
• Ability to work effectively in team settings, contributing positively to group dynamics
• Expertise in the technical aspects of the job

Job Benefits

• Paid Time Off Programs
• Employee Ski Pass
• Other company perks