Night Auditor - Tahiti Village

About Our Company

Soleil Management by YES& was established in January 2001 and provides management services in Nevada, Hawaii, California, and Florida. We consider ourselves one of the most dynamic and resourceful management companies in the region.

We are a hospitality and lifestyle company that inspires 'lasting togetherness' through our brands, companies, and products.

We are a multi-generation company founded by a family, whose big picture begins with you. Work at a place filled with genuine people, leaders who care, and an opportunity to make a difference without needing permission to lead.

Discover Tahiti Village Resort & Spa, an island-inspired oasis. Our all-suite resort is a family-friendly destination providing guests all the comforts of home with top-level amenities and beautiful landscapes. Voted "Best of Las Vegas - Family Friendly Resort" three years in a row in part due to our amazing offerings including our sandy beach pool and tropical 1/8 mile lazy river. Our summer activities are fun and engaging, our magical mermaids swim through property multiple times a week and on the weekends we feature traditional Hawaiian Luaus parties bringing island vibes and live entertainment to our Ohana. Guests can also pamper themselves at the Mahana Spa or grab a bite and drinks at 17° South Booze & Bites featuring limited gaming.

Role

At Tahiti Village Resort & Spa we are looking for energetic, professional team players with excellent communications skills. Positive attitude to deliver great customer experience and support our mission to create memorable experiences for our guests.

Responsibilities

• Greet guests/owners with a welcoming smile and friendly demeanor
• Perform all guest check-in and check-out procedures
• Obtain or confirm guest information, driver’s license/passport, etc.
• Collect payments for resort fees, bulk trash and towel card deposits
• Answer phones and direct calls to appropriate personnel
• Check and send emails
• Maintain a clean and tidy work space at all times
• Inform guests of resort amenities and offerings
• Be informed and up-to-date on all amenity changes and/or closures
• Communicate with housekeeping, room service and security staff as necessary
• Provide local information on restaurants, special sites, activities, etc.
• Resolve customer complaints and problems calmly and effectively
• Notify management of any serious issues that you cannot resolve
• Take and deliver messages for guests
• Store luggage and valuables as needed
• Receive mail, log packages, etc.
• Maintain a friendly, personable disposition
• Perform various clerical tasks as needed (sorting mail, paper filing, etc.)
• Any task as assigned by the Resort Leadership team.

Requirements

• High school or equivalent education required
• Prior front desk or hotel guest service experience strongly preferred. 1-2 years prior customer service experience required.
• Extensive experience with computers and telephones.
• Professional appearance that is clean, natural, polished, and professional
• Effective communication skills and proficient oral and written English language skills
• Excellent computer skills

Qualifications

• Different payment types and cash transaction

Benefits

• Work Posture Requirements:
• Sitting: Rarely
• Standing: Constantly
• Walking: Constantly
• Climbing (stairs): Rarely
• Climbing (ladder): Rarely
• Twisting: Frequently
• Reaching: Frequently
• Wrist Motion: Constantly
• Carrying Requirements:
• Items Carried: Paper, mail, packages, etc.
• Distance: 30 feet
• Times Per Day: Frequently
• Maximum Weight: 50 LBS
• Moving/Lifting Requirements:
• Items Moved/Lifted: Paper, mail, packages, etc.
• Times Per Day: Frequently
• Maximum Weight: 50 LBS
• Moving/Lifting Levels/Heights:
• Floor: Frequently
• Knee: Frequently
• Waist: Frequently
• Chest: Frequently
• Overhead: Rarely
• Push/Pull Requirements:
• Item Name: Furniture Frequency: Rarely
• Item Name: Shampooer: Frequency: Rarely
• Item Name: Vacuum: Frequency: Rarely
• Item Name: Utility Cart Frequency: Rarely
• Environmental Conditions:
• Inside/Outside: Yes
• Hot/Cold Temperatures: Yes
• Wet: Yes
• Noise: Yes
• Power Equipment: No
• Traffic Hazards: Yes
• Chemical Hazards: No
• Heights: Yes
• Dust: Yes
• Close Quarters: Yes
• Fumes/Odors: No
• EEO/Drug Free Workplace