Night Auditor @ Residence Inn Raleigh Crabtree

Qualifications

• Two (2) years previous experience as a Night Auditor for a name brand hotel chain; preference for Marriott, Hilton, Hyatt.
• Strong leadership skills
• Excellent oral and written communication skills
• Demonstrates planning and organizational ability
• Able to prioritize and quickly change direction as needs arise
• Working knowledge of FOSSE, OPERA, HILTON ONQ depending on brand, Microsoft programs, and Micros Restaurant Management System, preferable
• Able to diagnose and repair simple computer problems
• Exceptional knowledge in accounting operations to include all aspects of A/R, A/P, etc.
• Skilled in math and able to operate a 10 key by touch

Requirements

• Runs audit reports/journals from Front Office Systems
• Prepares daily revenue reports by auditing system accounts and journals to breakdown revenue for food and beverage operations
• Makes corrections and adjustments and handles all computer problems that might occur throughout shift
• Inputs all revenue, expenses, and allowances to generate the daily reports such as Guest Ledger Summary and any Daily Food and Beverage Operations Summaries
• Balances all revenue and settlement accounts nightly, maintain files and reset system for the next day operations
• Ensures all reports and back-up vouchers are complete and filed promptly and properly
• Ensures that all necessary copies of documents/back-up and reports of daily work are sent to the Accounting Manager designated to process A/R, A/P, Payroll
• Reviews and corrects discrepancies in the Front Desk System
• Ensures complete guest satisfaction
• Checks-in/Checks-out Guests
• Completes Guest registration process
• Must be familiar with computer systems for Guest reservation information processing
• Verifies and imprints Guest credit cards for authorization
• Must be well versed in cash handling and accurately balance house bank
• Sets guests rooms based upon preferences and availability
• Handles Guest issues and concerns in a tactful manner and works to achieve a satisfactory resolution
• Answers questions regarding hotel facilities and services
• Answers the telephone and books reservations
• Completes Guest inquiries for local directions/events
• Recommends local area restaurants, points of interest, or needs for transportation
• Maintains cleanliness of front desk, lobby, and back office
• Follows up promptly with Guest check-ins, complaints, and other requests
• Interacts in a professional manner with other departments and employees to ensure a good working relationship and hospitable atmosphere for Guests
• Understands all Emergency procedures for incidents, accidents, fire, safety, or criminal activity
• Participates in Hotel Safety Committee
• Ensures the Quality Standards for the hotel brand and Summit Hospitality Group are maintained for Property, Product, and People