Night Auditor | Residence Inn, Plymouth

Responsibilities

• Balancing and closing previous business day
• Completing daily financial reports
• Managing person in charge duties during the overnight shift
• Ensuring security protocols are followed
• Aiding guests in a friendly, professional, and timely manner
• Performing the manager-on-duty role during 3rd shift
• Anticipating and responding to guests in a friendly and positive manner
• Providing the highest level of service
• Processing check-ins and check-outs
• Verifying billing and creating reservations
• Assisting guests with knowledge of hotel property and local attractions
• Working independently or in a team to meet guests' needs
• Following CSM guest service recovery program
• Accurately balancing all revenue sources and completing daily financial reports
• Processing no-show reservations
• Preparing financial reports for managerial review
• Closing the financial day for the hotel
• Utilizing proper selling techniques to maximize room revenues
• Maintaining room availability and following booking policies
• Up-selling rooms and amenities
• Handling cash and processing financial transactions according to CSM procedures
• Producing required volume of work by planning, organizing, and prioritizing duties
• Working on additional projects, stocking supplies, and assisting other overnight staff as needed
• Maintaining a clean and safe work area
• Adhering to hotel emergency procedures
• Following CSM general work rules and department procedures
• Attending required department and hotel meetings
• Knowledgeable of hotel emergency procedures
• Ability to lift, push, and pull up to 75 pounds on an occasional basis

Qualifications

• 2+ years prior guest service experience, preferably in a hospitality setting
• Prior night audit or accounting experience preferred
• Excellent computer knowledge and communication skills
• Attention to detail, customer-focused, and ability to perform duties in a fast-paced environment
• High school diploma or GED required