Night Auditor | PT

About the role

The Night Auditor is responsible for completing all nightly audit functions while delivering exceptional guest service at the hotel’s front desk. While performing audit duties, the Night Auditor also assists guests with check-ins and check-outs, processes reservations, and responds to guest inquiries, ensuring a high level of service throughout the overnight shift. Proactive thinking, keeping guest security always in mind, and creating a safe, clean, and friendly work environment.

Responsibilities

• Assists guests with check-ins and check-outs.
• Processes reservations.
• Responds to guest inquiries, ensuring a high level of service throughout the overnight shift.
• Counts cash and maintains the accuracy of the issued cash drawer at the beginning and end of each scheduled shift.
• Checks the front desk log for problems, special requests, etc.
• Greets, registers, and assigns rooms to guests.
• Processes guest registrations, including collecting payment.
• Prepares express checkout folios.
• Maintains room status inventory.
• Communicates all pertinent shift information to Front Office Manager, General Manager, and other desk staff.
• Maintains and cleans the lobby and bathroom as needed.
• Communicates all information to the following shift to ensure a smooth transition.
• Works closely with all hotel departments to ensure the highest quality of customer service.
• Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.
• Explains in-room and hotel features.
• Completes all required shift paperwork and night audit reports daily.
• Performs other duties as assigned by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Life insurance
• Generous 401(k) retirement match
• Paid Holidays
• Paid Time Off
• Access to Employee Assistance Program and Fund