Night Auditor (PT $25 per hour)

Tetherow Resort · Bend, OR · 4 days ago

ManagementInternship

Energetic, inspiring, and adventurous
Loves to have fun while at work
Enjoys going above and beyond for team and guests
Strong organizational skills with the ability to multitask in a fast-paced environment
Works well independently and in a task-oriented, team environment
Love meeting new people and making them feel welcome
Excellent communication and listening skills
Minimum of two years of customer service experience, ideally in hospitality/hotels or resorts
Proficient in Microsoft Word, Outlook, and Excel
High school diploma or equivalency degree
Available to work overnight schedules, including weekends and holidays

Verify payment for stay including incidental costs by obtaining credit card information
Complete end-of-day processes, including closing and balancing all room accounts, counting and balancing cash and credit card receipts, and balancing direct bill and house accounts
Verify and balance department vouchers including golf, membership, food & beverage, special events, fitness center and other departments as necessary
Run trial balance reports, reconcile all settlements and revenue information, investigate or analyze out-of-balance situations and make adjustments or corrections to accounts as needed
Cover front desk operations and switchboard, answering incoming calls within three rings with appropriate greeting
Greet guests warmly and provide guests with appropriate room assignments, room keys, and directions to the rooms while up-selling when appropriate
Aid guests with issues and complaints with empathy and a focus on guest satisfaction; use supervisor support when necessary
Facilitate guest departures providing accurate statements and ensuring guest satisfaction and collecting all payments due
Provide feedback to day shift on all current and pertinent information

20-25 Hourly Wage

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