Night Auditor/Night Attendant

Responsibilities

• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Must be willing to cross train in other accounting or hotel-related areas.
• Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.).
• Audit and reconcile financial and statistical reports.
• Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards.
• Prepare and distribute month-end reports.
• Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.
• Prioritize job functions in order to meet deadlines.
• Perform daily, weekly, monthly and annual data processing system functions as required.
• Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures.
• Respond to governmental inquiries upon receipt.

Job Duties and Responsibilities

• Walk the property frequently, observe and appropriately handle all safety/security related matters for the property; complete Incident Report noting specific details, witnesses – names/phone numbers, etc.
• Know hotel layout, i.e. fire exits, storage, electrical room, etc.
• Make rounds – check windows, doors, and be aware of unauthorized individuals in the area
• Contact Police / Fire Department when appropriate
• Check parking lot for unauthorized vehicles and request towing when necessary
• Answer telephone calls, demonstrating excellent customer service and phone etiquette, take messages, answer questions, and assist in guest requests during busy periods or when Night Auditor is away from desk
• Maintain radio contact with Front Desk (professional language and tone)

Skills Required

• Provide high level customer service, communicate effectively with guests and team members, follow instructions, ability to learn quickly, pay attention to detail, and maintain composure when working under pressure
• Proficiency in keyboarding and computer technology, i.e. e-mail, MS Word, Excel, & other hotel related systems
• Aptitude with numbers/data analysis

Experience / Education

• Knowledge/experience of accounting principles; prior customer service/hospitality experience is preferred
• High school diploma and/or equivalent work experience

Physical Demands

• This job requires extended periods of walking, standing and keying in data. Reasonable accommodations may be made to enable eligible employees to perform the essential functions.