Night Auditor Manager - Holiday Inn Washington Dulles Airport

Responsibilities

• Performs the manager-on-duty role during 3rd shift.
• Anticipates and responds to guests in a friendly and positive manner.
• Provides the highest level of service by performing tasks such as performing check-ins and check-outs, verifying billing, creating reservations, and processing special requests.
• Aids guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
• Works independently or in a team to meet guests' needs and contributes to the efforts of other departments when necessary.
• Understands and follows B. F. Saul Company Hospitality Group guest service recovery program.
• Accountable for accurately balancing all revenue sources and completing daily financial reports.
• Processes no-show reservations, prepares financial reports for managerial review, and closes the financial day for the hotel.
• Follows proper selling techniques and ensures strategies are utilized to maximize room revenues.
• Maintains room availability, follows restrictions, and adheres to booking policies and procedures.
• Drives sales and maximizes revenue by up-selling rooms and amenities.
• Monitors room availability, follows restrictions, and adheres to cost controls to reduce expenses and waste.
• Produces required volume of work by planning, organizing, and prioritizing work duties.
• After completing financial tasks, works on assigned additional projects, stocks supplies, and assists other overnight staff as needed.
• Adheres to B. F. Saul Company Hospitality Group general work rules and department procedures.
• Attends all required department and hotel meetings.
• Maintains a clean and safe work area in compliance with B. F. Saul Company Hospitality Group brand, local, state, and federal regulations.
• Fulfills hotel emergency procedures and follows all B. F. Saul Company Hospitality Group procedures for guest/associate incidents.

Requirements

• High school diploma or GED required.
• 2+ years prior guest service experience required, preferably in a hospitality setting.
• Experience as a night auditor or accounting in a hotel required.
• Excellent computer knowledge and communication skills needed.
• Attention to detail, customer focused, and the ability to perform job duties in a fast-paced environment.
• Ability to lift, push, and pull up to 75 pounds on an occasional basis.

Qualifications

• Knowledgeable of hotel emergency procedures.
• Sound understanding of the industry.
• Significant attributes to enhance the culture.
• Committed to guest satisfaction and integrity.

Skills

• Excellent computer knowledge and communication skills.
• Attention to detail and customer focus.
• Ability to lift, push, and pull up to 75 pounds on an occasional basis.

Benefits

• Well-Being Benefits: Health Insurance, Dental & Vision Insurance, Short & Long Term Disability, Vacation Policy, Long Term Planning: 401(k) Retirement Program, Paid Life Insurance, Tuition Reimbursement, Team Member Programs: Our Big 3 Mission Statement Leaders of the Month/Year, Annual Performance Appraisals and Wage Increase Opportunities, Annual Team Member Banquets, Annual Team Member Engagement Survey, Discounted Room Rates for Team Members, Family and Friends, Complimentary Room Stays, Weekly Payroll.
• Pay: $50,000 - $60,000 a year.
• Schedule: Not specified.