Night Auditor-Hampton Inn and Suites Stephenville, TX

Key Responsibilities

• Greet, check-in, and check-out guests in accordance with Hampton brand standards.
• Provide exceptional service by responding promptly and professionally to guest inquiries, requests, and concerns.
• Monitor hotel safety and security during overnight hours, including routine property walks.
• Manage incoming calls, reservations, wake-up calls, and guest messages.
• Maintain a clean, organized, and welcoming lobby and front desk area.

Night Audit & Accounting Duties

• Complete nightly audit tasks, including balancing revenue and verifying daily transactions.
• Run and review audit reports, identify discrepancies, and correct errors.
• Post room and tax charges, adjustments, and payments accurately.
• Prepare and distribute daily management reports.
• Ensure compliance with Hampton Inn brand standards, accounting policies, and internal controls.

Operational Support

• Prepare breakfast area setup for morning shift as needed.
• Support other departments by communicating any issues from the overnight shift.
• Follow all safety, security, and emergency procedures.
• Aid in the inventory of front desk supplies when required.

Qualifications

• Previous hotel or customer service experience preferred; night audit experience a plus.
• Strong attention to detail and accuracy in financial tasks.
• Excellent communication and problem-solving skills.
• Able to work independently with minimal supervision.
• Basic computer proficiency; experience with hotel PMS preferred (ONQ or similar).
• Ability to stand for long periods and perform occasional lifting up to 25 lbs.