Night Auditor | Cedarbrook Lodge

About the role

Cedarbrook Lodge is a hidden gem in the Pacific Northwest, known for its warm hospitality, beautiful surroundings, and commitment to creating memorable guest experiences. Located just minutes from Seattle and SeaTac Airport, our award-winning property offers guests a unique blend of comfort, relaxation, and exceptional service.

Responsibilities

• Oversight of the day-to-day night operation of the property including front desk operations, and financial reconciliation and reporting.
• Follows all procedures to ensure that all front office activities and services meet or exceed the established standards and goals.
• Ensures confidentiality of all guest information and pertinent hotel data.
• Aids guests, team members, and vendors during their shift.
• Maintains a safe and secure environment for guests and team members.
• Reports security concerns and problematic situations immediately to the General Manager or appropriate party.
• Responds and works to resolve guest issues and concerns as necessary.
• Evaluates patterns or trends in guest concerns to plan and implement corrective actions.
• Provides regular and ongoing communication with all departments to keep staff informed of updates, changes, and/or problematic situations.
• Maintains the image of the hotel by appearing extremely presentable, well-groomed, and within dress code.
• Maintains the cleanliness and organization of the front office, reception area, lobby, and storage areas.
• Ensures all equipment is properly maintained and functioning.
• Ensures all equipment is used only as intended.
• Completes property walks routinely to monitor guest safety and security.
• Delivers suitcases, packages, and documents as requested.

Requirements

• Strong verbal communication skills required.
• Must have a valid driver's license; annual MVR report review.
• Minimum 1 year of hospitality experience required, 2 years of hotel/clerk experience strongly preferred.
• Previous experience in cash handling and computerized Point of Sale system strongly preferred.
• Strong written and verbal communication skills required; bi-lingual skills preferred (English/Spanish).
• Strong problem-solving and conflict-resolution skills.
• Able to understand and apply labor and industry-specific laws and regulations.
• Able to secure property by walking up and down halls to make sure appropriate doors are securely locked.
• Able to demonstrate basic negotiation skills and strong customer relations skills.
• Strong computer skills: full knowledge of Microsoft Office with an emphasis on Outlook, Excel, and Word.

Qualifications

Don’t meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.