Night Auditor

Juniper Preserve, located in Bend, OR, is seeking a driven individual for a full-time Night Auditor position within a fast-paced hospitality-focused property organization. As part of Troon, you’ll contribute to a global leader in golf and community management.

About the role

The Night Auditor's primary duty is to perform the established close of day functions for hotel and F&B operations. Represents management in the absence of a department manager, troubleshoots operational issues and guest/employee situations, and ensures loss prevention and safety for all people on property.

Responsibilities

• Perform daily arrivals, departures, and house count tracking.
• Reconcile daily department receipts and follow up on discrepancies.
• Perform all close-of-day tasks in SMS Host/Touch programs.
• Ensure all departments are properly closed and ready for the next business day.
• Generate various reports: Trace, Arrivals, Departures, Flash, Daily import to GLAssist.
• Assist late-arriving guests with check-in processes or requests.
• Demonstrate proficiency in check-in procedures and room orientation.
• Assist guests with luggage and acquire/deliver items per guest request.
• Scrutinize Night Audit procedures to improve efficiency and notify management of areas for improvement.
• Document staff incidents, prepare guest incident/accident reports, and ensure follow-up.
• Respond to all emergencies as established in the Emergency procedure guide.
• Scrutinize daily arrivals and departures for accuracy of guest information, rooming details, and special requests.
• Ensure delivery of welcome amenities.
• Follow up on email communications and guest concerns in a timely manner.
• Communicate with staff and management to identify problems and suggest solutions.
• Maintain front desk operations, equipment, and stock supplies as needed.
• Prepare a Daily Activities sheet and ensure accuracy of information.
• Receive, analyze, and follow up on guest concerns and issues.
• Organize group arrivals and departures; ensure billing accuracy on group city ledgers.
• Regularly inspect guest history for accuracy and encourage staff to utilize guest history.
• Strive to maximize revenue and occupancy while considering budgeted revenues and expenses.
• Assist Welcome Cottage with nightly rounds as needed.
• Manage workflow effectively and handle multiple tasks in an organized and timely manner.
• Maintain regular and reliable attendance.
• Incorporate safe work practices in job performance.
• Maintain a professional standard, including appearance and interactions with members, associates, and guests.

Qualifications

To perform this job successfully, an individual must be able to perform each duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Pay

$22.00 hourly

Schedule

8:30 PM – 5:00 AM, Friday through Tuesday

About Troon

Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world’s largest professional club management company, specializing in golf, hospitality, and residential communities. With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality. Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals opportunities to grow within a globally respected organization. Learn more at www.troon.com.