Night Auditor

About the role

Join us at Adelphi Hotel Partners as a Night Auditor, where you'll be key in delivering exceptional service and style to our guests. We blend old-world grace with modern luxury, ensuring each guest feels valued and cared for. In our supportive environment, you’ll find ample opportunities to grow, with a focus on innovation and employee development. Enjoy flexible working arrangements and competitive compensation while being part of a culture that champions collaboration and inclusivity. In your role, you’ll ensure guest accounts are accurate, manage check-ins and check-outs, and deliver outstanding customer service. You’ll also handle reservations, maintain financial records, and address guest inquiries with professionalism and warmth. If you’re passionate about the hospitality industry and thrive in a dynamic setting, we invite you to join our team. Let's create memorable experiences together.

Pay

$25 hourly

Schedule

Flexible working arrangements

Qualifications

• Experience in hospitality or customer service roles, with a focus on guest satisfaction.
• Ability to efficiently manage financial records and reconcile transactions with precision.
• Proven track record of delivering exceptional customer service, addressing inquiries, and resolving issues promptly.
• Strong communication skills to interact effectively with guests and team members.
• Ability to handle check-ins and check-outs with a warm and welcoming demeanor.
• Familiarity with reservation systems and the ability to manage bookings accurately.
• Experience in maintaining security and safety protocols during night shifts, ensuring a secure environment for all.

Responsibilities

• Ensure the accuracy of guest accounts by meticulously reviewing and reconciling daily transactions.
• Handle check-ins and check-outs with efficiency and a warm, welcoming demeanor.
• Provide outstanding customer service, addressing guest inquiries and resolving issues promptly.
• Manage reservations, ensuring all guest requests and preferences are noted and fulfilled.
• Maintain comprehensive financial records, preparing reports that reflect the day's activities.
• Collaborate with team members to ensure seamless operations and a positive guest experience.
• Monitor hotel security and safety protocols during night shifts, ensuring a secure environment for guests and staff.