Night Auditor

Job Responsibilities

• Audit, post, and balance daily cashiers' work for the hotel
• Accurately post all room fees, related taxes, and other paid services including restaurant, lounge, internet, and other fees, to each guest's account daily
• Verify all account entries are balanced; notate and settle any discrepancies uncovered in audit to appropriately settle guest accounts
• Ensure Hotel billing standards are followed and create financial reports that detail various aspects of the Hotel's performance; ensure distribution to appropriate departments
• Ensure credit card system reconciles to daily transaction lists
• Verify cash postings and cashier drops to ensure accuracy
• Ensure daily turn of hotel and paperwork associated with all transactions is compiled and organized as set forth by management
• Greet all guests in a pleasant and professional manner
• Complete the guest registration and check-in/out procedures
• Answer telephone, transfer calls, and take messages when applicable
• Make hotel reservations for guests, including changes and cancellations
• Follow proper credit card procedures
• Maintain accurate bank during shift and use correct vouchers for specified transactions
• Respond to all guest needs and requests in a timely fashion
• Follow up to ensure guest requests have been responded to appropriately and to guest satisfaction
• Understand hotel service and programs
• Knowledgeable of geographical area and points of interest
• Ensure the front desk is adequately stocked of all supplies
• Understand hotel emergency procedures and evacuation protocols
• Collect payment for all guests at check-in and check-out. Make change as necessary
• Perform all reasonable job duties as requested

Qualifications

A high school diploma or equivalent is required. Previous experience in a hotel setting is preferred.

Skills

• Excellent communication skills
• Proficient in Microsoft Office Suite
• Ability to multi-task and prioritize tasks effectively
• Strong attention to detail
• Knowledge of hotel operations and procedures

Benefits

The Origin Hotel Atlanta offers a comprehensive benefits package including health insurance, retirement plans, and paid time off.

Pay

The starting pay range for this position is $18.00 - $22.00 per hour.

Schedule

Shifts are typically 12 hours long, Monday through Friday, with some weekend coverage required.