Night Auditor

About the role

The Sunset Marquis is a four-diamond hotel in West Hollywood, offering Cavatina restaurant, Bar 1200, and SPA. We provide competitive benefits such as medical, dental, vision, 401(k), life insurance, complimentary parking or metro pass, employee meals, PTO, on-the-job training, growth opportunities, discount room rates, tuition reimbursement, wellness programs, and more.

Responsibilities

• Maintain confidentiality of guest and hotel information.
• Interact with guests, ensuring prompt, accurate, and courteous service.
• Audit, balance, post, and report to include but not limited to: room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc. to ensure accuracy and verify proper cash handling procedures are followed.
• Perform all functions of the Front Desk including check-ins, check-outs, telephone procedures, wake-up calls, etc.
• Adhere to proper cash handling and credit procedures.
• Settle guest accounts according to Accounting standards.
• Must be able to cross-train in other Front Office related areas.

Requirements

• Associates Degree; or 3-5 years of experience; or equivalent combination of education and experience.
• Luxury hotel and/or luxury residence experience preferred.
• High volume/fast-paced environment experience preferred.
• Overnight manager experience preferred.
• Proficient in English-verbal and written.
• Opera PMS experience is a plus.

Competencies

• Displays high level of professional integrity and ethical conduct.
• Maintains calmness and composure under high levels of pressure.
• Adapts to frequent change, fast-paced environment, delays, or unexpected events.
• Pays close attention to details.
• Demonstrates strong organizational and communication skills.

Physical Requirements

• Long periods of stationary standing.
• Frequent lifting and/or moving up to 10 pounds.
• Occasionally lifting and/or moving up to 25 pounds.

Pay

$25.00 - $28.00 per hour