Night Auditor

Job Summary

Hampton Inn/ Home2 by Hilton Times Square is seeking a dedicated Night Auditor to join the team. The Night Auditor is responsible for closing the business day by balancing revenues and receipts, performing bookkeeping activities, and providing guest services such as check-ins, check-outs, and addressing guest inquiries, ensuring a smooth overnight operation of the hotel.

Essential Functions and Duties

• Greet, register, and assign rooms to hotel guests.
• Verify customer payment methods and process credit authorizations.
• Maintain accurate records of room availability and guest accounts using the property management system.
• Balance daily receipts and revenues, conducting income audits on posted revenues.
• Aid guests with check-out processes, reviewing accounts and resolving discrepancies.
• Review accounts and charges with guests during the check-out process.
• Answer phone calls promptly, directing inquiries or addressing guest needs.
• Answer inquiries about the hotel services, registration of guest, dining, entertainment and travel directions.
• Cross train in PBX, Reservations to fill in the role when needed.
• Document guest feedback and escalate issues to management when necessary.
• Perform nightly “bucket checks” to ensure compliance with hotel standards.
• Offer and properly handle requests for wake-up calls.
• Pass on guest lost and found inquiries to management or supervisors.
• Aid in maintaining security and safety during overnight shifts by monitoring guest activity and access.

Required Experience, Education, and Skills

• Previous experience in a hospitality or customer service role preferred.
• Proficiency in basic bookkeeping and balancing financial transactions.
• Strong communication skills, both verbal and written.
• Proficient in using property management systems and office software.
• Excellent customer service and problem-solving skills.
• Ability to work independently and make decisions with minimal supervision.
• Detail-oriented with strong organizational skills.
• Positive attitude and professional demeanor.

Work Environment

Primarily indoor work, with standing for extended periods, walking, and lifting of items up to 20 lbs. Frequent use of computers and telephones, requiring extended periods of standing and some sitting. Flexible schedule required, including availability for evening, weekend, and holiday shifts.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Employment Opportunity

Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination.

Reasonable Accommodations

All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.

Resumes and Applications

Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.

Comprehensive Benefits

• Medical
• Dental
• Vision
• PTO
• 401(k) matching
• Wellness support
• Life and disability coverage
• Savings accounts
• Tuition aid
• Travel and lodging perks

Lie Detector Test

An employer who violates this law shall be subject to criminal penalties and civil liability.