Night Auditor

About the role

The Kelly Birmingham, Tapestry Collection by Hilton is located overlooking downtown Birmingham, within walking distance of several restaurants, bars, and attractions. It's situated near the Alabama Theatre, Regions Field, Birmingham Museum of Art, and Birmingham Jefferson Convention Complex, which are all less than two miles away. The hotel is also conveniently located 15 minutes from the airport.

Responsibilities

• Deliver unparalleled service, courtesy, and care to our guests by responding promptly and effectively to guest questions and requests
• Demonstrate exceptional attention to detail in preparing daily Food & Beverage revenue reports, and in creating and balancing PMS reports for revenue and settlement accounts
• Make corrections and adjustments via the PMS and handle all computer problems that might occur throughout the shift
• Enter revenue, expenses, and allowances into the computer system to generate daily reports, including the Guest Ledger Summary and the Daily Restaurant Summary
• Efficiently conduct check-ins, check-outs, and promptly answer phone calls with professionalism and courtesy
• Resolve guest concerns with attentive service recovery

Qualifications

• Education: High school diploma or equivalent
• Experience: Hotel experience preferred, 1-year experience as a Guest Services Agent required
• Knowledge: Basic mathematical skills to prepare financial reporting, full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel
• Certifications: CPR/First Aid Certification
• Skills: Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel, Previous experience with hotel PMS systems a plus (Examples: OPERA, OnQ)

Benefits

• EARNED WAGE ACCESS get paid before payday
• Dental
• Vision
• Pet discount program
• Identity theft protection
• Pre-paid legal support
• Flexible spending accounts
• Matched 401K
• Life insurance
• Critical accident or illness insurance
• Short- & long-term disability
• Paid time off
• Wellness programs
• Wonderful hotel discounts