Night Auditor

About the role

The Night Auditor maximizes revenue and creates value by providing excellent customer service. This includes effective reservation sales, handling all guest accounts efficiently and accurately, and assisting in all phases of guest experience such as check-in, check-out, and problem resolution. This is an overnight shift with hours ranging from 10pm-6am or 11pm-7am.

Pay

$20-$22 per hour.

Benefits

• Health Coverage: We contribute up to 80% toward individual health plans and offer affordable dental and vision insurance. FSA and HSA options available.
• Secure Your Future: 401K plan with discretionary yearly match.
• Peace of Mind: Paid group term life insurance for select positions, 50% shared cost short-term disability, and option to purchase additional employee paid life insurance.
• Time for You: Robust PTO plan and 7 paid holidays. Earned wage access program available.
• Additional Support: Employee Assistance Program (EAP), sober support network, and recovery-friendly workplace.
• Perks: Exclusive hotel travel discounts.

Responsibilities

• Work with and understand financial information and data, and basic arithmetic functions.
• Cross train in other accounting or hotel-related areas.
• Perform guest services functions as required (check guests in/out, take reservations, wake-up calls, etc.).
• Audit and reconcile financial and statistical reports.
• Prepare and distribute necessary daily reports as required (Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards.
• Prepare and distribute month-end reports.
• Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.
• Prioritize job functions in order to meet deadlines.
• Perform daily, weekly, monthly and annual data processing system functions as required.
• Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures.
• Respond to governmental inquiries upon receipt.

Qualifications

• Provide high level customer service, communicate effectively with guests and team members, follow instructions, ability to learn quickly, pay attention to detail, and maintain composure when working under pressure.
• Proficiency in keyboarding and computer technology (e-mail, MS Word, Excel, and other hotel related systems).
• Aptitude with numbers/data analysis.
• Knowledge/experience of accounting principles.
• Prior customer service/hospitality experience is preferred.
• High school diploma and/or equivalent work experience.

Physical Demands

This job requires extended periods of walking, standing and keying in data. Reasonable accommodations may be made to enable eligible employees to perform the essential functions.