Night Auditor

About the role

The Night Auditor position at the Aloft Sarasota Hotel is a fantastic opportunity for a driven individual to grow a career in hospitality with a world-class property. The role involves helping guests discover their "Wanderlust" experience, providing exceptional customer service, resolving problems, and promoting hotel programs.

Responsibilities

• Help guests discover their "Wanderlust" experience
• Provide exceptional customer service by being engaging and taking sincere interest
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
• Resolve problems and "WOW" guests through recovery when things aren’t quite right
• Promote and sell special hotel programs
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information
• Maintain house bank
• Generate, print, and distribute daily and weekly reports
• Ensure the Night Audit procedures are followed with great attention to detail
• Communicate all pertinent information to the manager on duty
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds
• Aid other departments as needed

Requirements

• Must have the ability to work the overnight hours
• A high attention to detail
• A high school diploma or equivalent
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Computer skills
• Excellent verbal and written communication skills
• Ability to work in a fast-paced setting
• Ability to stand for the duration of the shift
• Must be available to work various shifts including weekends and holidays

Qualifications

• Must have a valid driver’s license
• Must be able to lift up to 20 pounds
• Must pass a background check

Skills

• Customer service skills
• Attention to detail
• Communication skills
• Problem-solving skills
• Time management skills

Benefits

• Seven Paid Holidays
• Paid Time Off
• Hotel Discounts
• Medical, Dental, Vision Insurance
• Hospital, Critical Illness, & Accident Insurance
• Short Term Disability Insurance
• Free Employee Life & ADD Insurance
• 401K with Employer Match

Pay

$18.00 - $18.50 per hour

Schedule

This is a night shift position, typically from 11pm to 7am.