Night Auditor

About the role

The Night Auditor is responsible for completing all nightly audit functions while delivering exceptional guest service at the hotel’s front desk. While performing audit duties, the Night Auditor also assists guests with check-ins and check-outs, processes reservations, and responds to guest inquiries, ensuring a high level of service throughout the overnight shift.

Responsibilities

• Check the front desk log for problems, special requests, etc.
• Greet, register, and assign rooms to guests.
• Process guest registrations, including collecting payment.
• Prepare express checkout folios.
• Maintain room status inventory.
• Count cash and maintain the accuracy of the issued cash drawer at the beginning and end of each scheduled shift.
• Communicate all pertinent shift information to Front Office Manager, General Manager, and other desk staff.
• Maintain and clean the lobby and bathroom as needed.
• Communicate all information to the following shift to ensure a smooth transition.
• Work closely with all hotel departments to ensure the highest quality of customer service.
• Answer inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.
• Explain in-room and hotel features.
• Complete all required shift paperwork and night audit reports daily.
• Perform other duties as assigned by management.

Benefits

• Comprehensive benefits package including medical, dental, vision, disability, and life insurance.
• Generous 401(k) retirement match.
• Paid Holidays and Paid Time Off.
• Employee Assistance Program and Fund.