Night Auditor

About the role

InterContinental The Clement Monterey, managed by Pacific Hotel Management, LLC, is a family-oriented, results-driven hotel on Cannery Row with panoramic ocean views. As a Night Audit Agent, you will ensure a seamless guest experience while maintaining accurate daily financial records during overnight operations.

Employment Status: Full-Time, Non-Exempt | Department: Front Office / Guest Services

Responsibilities

• Provide a warm, professional welcome to guests, assisting with check-ins, check-outs, reservations, and special requests.
• Perform nightly audits of hotel revenue, including guestroom charges, food and beverage transactions, taxes, and other financial activity.
• Reconcile daily transactions, cash receipts, credit card payments, deposits, and guest accounts to ensure accuracy.
• Balance hotel revenue and expenses for the 24-hour operating period and complete the nightly system rollover.
• Prepare and distribute daily financial, accounting, and management reports.
• Verify room charges, adjustments, and payment postings in accordance with established procedures.
• Respond promptly to guest inquiries, concerns, and service requests while maintaining exceptional hospitality standards.
• Manage incoming telephone calls, emails, and reservations professionally and efficiently.
• Communicate important guest information, operational concerns, and outstanding requests to management and incoming shifts.
• Maintain the confidentiality of guest information and financial records while following established cash-handling, safety, and security procedures.
• Assist with Front Office operations and other guest service responsibilities as needed.

Requirements

• High school diploma or equivalent required.
• Minimum of one year of customer service experience in hospitality or a comparable industry.
• Previous hotel Front Desk or Night Audit experience preferred.
• Strong mathematical, analytical, and problem-solving skills with excellent attention to detail.
• Proficiency in computers, Microsoft Office, email, and the ability to learn hotel property management systems.
• Strong verbal and written communication skills in English; bilingual or multilingual skills are a plus.
• Ability to multitask, prioritize responsibilities, and work independently with minimal supervision.
• Professional, friendly demeanor with a genuine commitment to guest satisfaction.
• Ability to handle confidential information, financial transactions, and guest concerns with discretion and professionalism.
• Dependable and flexible, with availability to work overnight shifts, weekends, and holidays.

Physical Requirements

• Prolonged standing and walking, including navigating stairs, bending, stooping, and kneeling.
• Lifting a minimum of 50 pounds and pushing or pulling equipment or items weighing approximately 200 pounds, with or without reasonable accommodation.

Benefits

• Health insurance
• 401(k) plan
• Educational assistance
• Professional development
• Recognition events
• Hotel travel discounts

Pay

Starting wage: $27.00 per hour

Schedule

Overnight shifts, including weekends and holidays, based on business needs.