Night Auditor

This position has the potential to be physically demanding. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time.

Responsibilities

• Execute guest reservation, check-in, check-out, payment, and service procedures in compliance with brand quality assurance standards
• Maintain a friendly and hospitable attitude with guests and team members and be present at the desk during all hours
• Acquire and maintain knowledge of local attractions and amenities to provide service to guests needing such information
• Ensure collections, including credit card and direct bill, are executed in accordance with company policies
• Maintain proper control over keys, safe deposits, and all company and guest property
• Ensure rates are optimized by monitoring competitor occupancy and rates
• Ensure that all required documentation is completed in a timely manner
• Properly quote daily rates and issue credits
• Perform other duties as assigned to support guest satisfaction

Requirements

• Proficiency in administration of applicable property management systems
• Ability to respond quickly and appropriately to emergency situations
• Experience in accurate cash handling, credit cards, and maintaining security of confidential information
• Ability to pass certification tests required to meet brand standards
• Experience working with a computer, especially data entry
• Strong interpersonal skills and ability to work well with others
• Customer-focused mindset with a commitment to putting guests’ needs first
• Approachable demeanor and ability to encourage effective communication with guests and team members

About OTO Development

OTO Development is an industry-leading hotel development and management company. Partnering with the strongest brands in hospitality, OTO owns and operates a portfolio of upscale select service, extended stay, and lifestyle hotels in key markets across the United States. OTO has been honored as Developer of the Year by major brand partners multiple times while also earning accolades for outstanding guest service, operational excellence, community service, and sales, marketing, and revenue success.

Benefits

• Competitive pay
• Medical insurance options
• Dental and vision insurance
• 401k with company match
• Company-provided life insurance
• Tuition assistance
• Paid time off
• Paid holiday time
• Travel discounts