Night Auditor

About the role

This team member will ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four-star/four-diamond standards and the accurate completion of the night audit process. Additionally, they will handle guest issues and forward them as needed.

Responsibilities

• Timely and accurate preparation of the Daily Report (Daily Business Summary DBS).
• Expeditious and diplomatic resolution of guest problems.
• Fully knowledgeable in all emergency procedures.
• Accurate preparation of VIP, complimentary, house use rooms, and out-of-order lists.
• Ensure proper registration of guests and credit procedures are followed.
• Distribution of all nightly reports.
• Efficient processing of guaranteed no-show billings.
• Maintain current back-up reports.
• Handling Express Check-Outs ensuring their completion.
• Ensuring adherence to all systems and control procedures.
• Ensuring that third-shift Night Audit checklist and responsibilities are completed.
• Balancing of daily postings and revenue.

Requirements

• High propensity for customer service.
• Previous cash handling experience required.
• Previous night audit experience strongly preferred.
• Previous full-service hotel/resort front office experience required.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers, both in person and by telephone.
• Ability to work cohesively with co-workers both within and outside of the department.
• Ability to think clearly, quickly, and make concise decisions.
• Ability to prioritize, organize, and follow up.
• Ability to work well under pressure, dealing with many arrivals and departures within a short period of time, as well as guest issues, requests, and concerns.
• Ability to handle stressful situations while maintaining a calm and welcoming demeanor.
• Ability to stand for prolonged periods of time.
• Requires working the overnight shift.
• Must live within 50 miles of the hotel.

Skills

• Computer Skills: Synergy, Nucleus, Epitome, Vision, GoConcierge, Microsoft Office.