Night Auditor

Full-time position overseeing nightly front-desk operations, financial reconciliation, and guest services during the overnight shift.

Responsibilities

• Perform front-desk duties: check-in/check-out, reservations, and guest inquiries.
• Reconcile daily front-desk transactions and ensure accounting accuracy.
• Run trial balance, post rooms, close the day, and distribute next-day reports to Front Office, Housekeeping, Sales, and Executive Office.
• Provide exceptional guest service, handle complaints, and ensure a positive experience.
• Process financial transactions, maintain a house bank, and prepare receipt reports.
• Issue and control access to safety deposit boxes; post miscellaneous charges as requested.
• Answer telephones, handle reservations, check-ins, and check-outs efficiently.
• Assist with transportation arrangements and provide information on local attractions and hotel services.
• Manage messages, wake-up calls, mail, and faxes with prompt and accurate service.
• Adhere to company Standard Operating Procedures (SOPs) and maintain compliance.
• Utilize Property Management System and Electronic Key Equipment effectively.
• Maintain a clean work area and respond promptly to requests from management.
• Communicate openly with all departments and share pertinent information.
• Demonstrate self-motivation, time management, and a positive response to feedback.
• Apply proper selling techniques to upsell and increase revenue during reservations and walk-ins.
• Complete shift closing accurately, including obtaining approval signatures and authorization codes.
• Work varying schedules, including nights, weekends, and holidays, based on business needs.
• Comply with company rules and regulations for safe and effective hotel operations.

Requirements

• High school diploma or equivalent required.
• One to two years of experience in accounting or front office preferred.
• Strong verbal and written communication skills.
• Extensive knowledge of hotel services and local area attractions.
• Ability to maintain professionalism and handle sensitive information confidentially.
• Capable of sitting at a desk for up to 8 hours per day, with walking and standing required for the remainder of the shift.
• Able to lift up to 15 lbs occasionally and perform tasks involving repetitive motions, bending, and climbing.

Pay

$16–$17 per hour, based on experience and qualifications.

Benefits

• Medical, dental, and vision coverage.
• Flexible Spending Account (FSA) and Health Savings Account (HSA).
• Basic Life Insurance & AD&D; voluntary Life Insurance.
• Voluntary Short-Term and Long-Term Disability.
• Critical Illness, Hospital Indemnity, and Accident Plans.
• Pet Insurance.
• 401(k) Retirement Plan.
• Paid Time Off (PTO), available as it’s accrued.